You can contact support via email, within the Merchant Portal, or by phone. Getting support via the Merchant Portal is ideal for account issues like menu updates, banking/deposit complications, and portal login difficulties. By following these guidelines, DoorDash Merchant Support can help you resolve any issue you may have. Ready to get help quickly? Sign in to the Merchant Portal here.
What can Support help me with?
Support can help with:
Signing up with DoorDash: Issues getting started? Reach out to us by filling out this form.
General resources: Find out about menu optimization tips, login steps, and how to update store hours right here in the Learning Center.
My account: For queries such as payments & reconciliation, menu updates, and account settings, reach out to your dedicated Merchant Experience Partner via mxpsupport@doordash.com or click for help in the Merchant Portal.
Live Orders: For questions or concerns related to fulfilling live orders, such as making status updates, modifying/canceling a live order, or reporting an item as unavailable, or Dasher issues, chat with a customer service representative via the Business Manager App, Tablet, or phone.
Drive On-Demand integration: For help with Drive On-Demand integration, visit the Developer Portal or submit your request via the Drive On-Demand Integrations Support Form. For dedicated Drive On-Demand support, reach out to drive-support@doordash.com.
How can I contact DoorDash?
You can contact support via the Merchant Portal Help Form, mxpsupport@doordash.com email, DoorDash merchant support number, Business Manager App, or Tablet.
How do I use the Merchant Portal Help Form?
You can contact us easily by filling out the Merchant Portal Help Form. To find the form, follow the steps below:
1. Log in to your Merchant Portal. If you need help logging in, visit the Merchant Portal Learning Center Article.
2. Navigate to the Help tab on the left-hand sidebar.
3. Submit your case.
4. If your query relates to live order issues such as delivery, cancellations, refunds, Dashers, or a tablet, call us at the number provided below or start a live chat in the Business Manager App or Tablet.
How do I email DoorDash customer service?
Reach out to your dedicated Merchant Experience Partner via mxpsupport@doordash.com. For dedicated Drive On-Demand support, reach out to drive-support@doordash.com.
How do I call Support?
Our phone support is available 24/7.
1. Call one of the following numbers:
US (English and Spanish): 855-222-8111
Canada: 647-957-7219
Canada (Français): 855-643-8439
Australia: 1-800-958-316
2. Select Language:
English
French
Spanish
3. Select:
Option 3 for DoorDash Merchant
Option 4 for Drive On-Demand Merchant or White Label Fulfillment
Press 1 for Restaurant
Press 2 for Non-Restaurant
4. You will then be prompted to choose a number based on your issue:
Click 1 for live order support
Click 2 for help with:
General Account Issues
Merchant Portal
Menu Updates
Tablet or Printer
Point of Sale
5. Clearly provide key issue information such as:
Store Name(s)
Keep in mind, that call wait times can be long. If you are calling during peak meal hours, we suggest contacting Support via the Merchant Portal, or you can contact your Merchant Experience Partner if you have a non-urgent/live issue.
How do I start a live chat on the Business Manager App?
Log in to your Business Manager App with your username and password and find the Support icon on the bottom navigation.
If you have access to multiple stores, be sure to select the right store from the dropdown.
To start a new request, tap Start a chat.
If you’d like to reopen a previous conversation, you can do so by tapping one of the Recent Messages.
How do I start a live chat on the DoorDash Tablet?
Log in to your Tablet with your username and password.
On any order, click the Get help or Issue with order button to see a support line that you can dial to receive help.
Click It’s something else button to be directed to a live chat experience.
If you don’t have an active order, you can click on the 3 horizontal lines on the upper left corner to open up the Tablet navigational menu. From here, you can click Help & Support to see a support line that you can dial to receive help.
Merchant Support FAQ
What common fraud scheme should I be aware of?
Some fraudsters are impersonating food delivery customer service, asking for information to send you a tablet or update your bank account information. As a best practice, never give out login information or any banking / sensitive information to anyone over the phone or email; we will never ask you to login into a non-DoorDash domain. If you have any concerns, please contact DoorDash at the number.
To reach DoorDash merchant support quickly, you can contact DoorDash through email, the Merchant Portal, or by phone and make sure to have your Store ID and other necessary information on hand. DoorDash customer service is happy to help with any questions you may have.
Want to learn to add the most essential parts to your store? Learn other How to Set Up All Your Store Essentials on DoorDash.
