How does DoorDash work?
Customers browse your store
Customers order for delivery or pickup through the DoorDash app or website.
Manage incoming orders
Confirm orders on your tablet or point of sale integration.
Offer delivery or pickup
Package orders for same-day delivery or customer pickup.
Market your restaurant
Advertise your restaurant on DoorDash and connect with thousands of new customers in your neighborhood. Plus, add marketing programs any time, like DashPass, where high-value customers see your business first.
Expand to reach more customers
Grow your restaurant's geographical reach with DoorDash expansion solutions: license your brand as a delivery-focused concept, ship your most beloved items nationwide, launch a virtual brand on DoorDash, or rent a virtual kitchen to grow your business.
The support you need
We're there for you 24/7/365 for live chat, email, and phone support. Use your DoorDash Tablet and POS integrations to fulfill orders with your back of house, and the Merchant Portal to manage your menu, analyze sales, and respond to customer ratings.
Attract high-value diners with Caviar
Caviar is a premium marketplace that facilitates delivery and pickup for the most recognized and loved restaurants in your area.
Explore the DoorDash product suite
Grow sales by featuring your store on DoorDash, the #1 food and drink app according to the App Store.
Reach DoorDash customers while using your own fleet for fulfillment, and control every step of the delivery process.
Offer online ordering from your own website, with no commissions, setup costs, or monthly fees.
Offer quick and easy pickup for online orders, so customers nearby can grab your food to go.
Ads & Promotions
Increase your visibility on DoorDash and reach new and existing customers with easy, cost-effective marketing campaigns.
Customers see your business first and pay lower fees when they order from you — at no added cost to you.
Scale your operations with white-label delivery. Use your own website or app, and tap into the Dasher fleet for fulfillment.
Offer delivery and pickup alongside the most recognized restaurants in your area on Caviar’s premium marketplace.
Get access to fair and convenient financing to grow your business, with no hidden fees, no recurring interest, and no prepayment penalty.
Frequently asked questions
Restaurants receive a notification when a customer has placed an order. You’ll have the opportunity to accept the order and confirm an estimated prep and delivery time. Then, simply prepare the items and hand them off to a Dasher for delivery, or let customers come to you for Pickup.
Once an order is ready for delivery, a Dasher will arrive at your location to pick up the package before transporting it to the customer. Customers can track order progress through DoorDash’s state-of-the-art logistics platform and tip drivers.
Yes, DoorDash Drive is a white-label delivery product designed specifically for businesses with their own ordering platforms. Accept orders through your own systems, then partner with Dashers for delivery.
Yes, DoorDash offers Self-Delivery, which enables restaurants to accept orders through DoorDash but use their own fleets for fulfillment.
Alcohol delivery with DoorDash is available in a growing number of locations for alcohol retailers and restaurants, subject to local laws and regulations.