Step 1: Review, Edit, and Confirm Important Details in the Merchant Portal
First, login to the Merchant Portal. After logging in, go through the checklist below to make sure all of your business and store details are accurate. Full, correct details are required to get activated and start accepting orders on DoorDash.
Bank account. This is how you get paid. In the Bank Account tab of the Merchant Portal, confirm the bank account information you provided when you signed up. You’ll receive payments via direct deposit to this account, so it’s important that all the information is correct. If you need to edit the account information or replace it with a different account, use this visual guide.
Contact information. This address is what customers and Dashers will see on the platform, so make sure it’s correct and the physical address (not a mailing address, if you have a separate one). The phone number you provide here is what DoorDash or Dashers will use to contact you with questions about live orders. In the Settings section of the Merchant Portal, review the address and phone number of your store. Find more detailed information here (for address) and here (for phone number).
Business hours. Customers can only place orders from your store during business hours, so make sure these reflect when your restaurant is open for business. Confirm your store hours in the Business Hours section of the Merchant Portal. This is also where you can add special hours for holidays and specify days and times for specific menus (like brunch, breakfast, lunch, etc.). Find a detailed guide on business hours, menu hours, and special hours here.
Menu details. We used the menu you provided to create your virtual DoorDash menu, but in order to streamline operations and keep customers happy, it’s important that you make sure everything is correct. Be sure to check categories, item names, prices, and descriptions — and don’t forget options and modifiers! Here’s a comprehensive guide to editing your menu.
In-app store settings. Check online or in the app to make sure your logo and header image appear on your DoorDash menu. If you haven’t submitted a logo yet, head to the Menu section of the Merchant Portal and click the Request Menu Update button in the bottom right corner. Then submit a Photo Support Request along with a JPEG or PNG copy of your logo. If you already have a logo on the app but not a header photo, submit a Photo Support Request along with a header photo.
Step 2: Add Photos
Adding photos to your menu is a great way to attract customers and make your menu stand out from the competition — and it can increase delivery volume by 25%! This step-by-step guide has great tips for taking appetizing, high quality photos of your food. It will also walk you through the process of adding the photos you’ve taken to your menu.
Step 3: Add Pickup Instructions
In order to make sure Dashers get in and out of your store quickly, add pickup instructions in the Settings section of the Portal. These instructions should let Dashers know where they can park and if there’s a special entrance or line they should use. You can also add customer pickup instructions to help minimize crowding in and around your store by customers waiting to pick up their orders. A step-by-step guide to updating your pickup instructions is available here.
Step 4: Add New Users
Make sure your team members have the access they need to help keep your restaurant running smoothly. In the Manage Employees tab, you can add new users to the Merchant Portal at one of three different access levels: Admin, Manager, Store Operator. Get more information about each user type and how to add your employees here.
