The latest on Coronavirus (COVID-19)
We’re committed to the safety and well-being of our community. As we monitor the COVID-19 situation, we are taking active steps to ensure the safety and well-being of customers, Dashers and the local businesses and communities impacted.
Mask Policy
In order to protect the safety of all users of the DoorDash and Caviar platforms, as of August 31, 2020, all Dashers, Merchants, and Customers who use DoorDash and/or Caviar must wear a face covering or mask while they are interacting with other platform users. This includes while deliveries are handed off from Merchants to Dashers or to Customers, and while deliveries are handed off from Dashers to Customers.
Face covering can be made of cloth, should cover your face from the bridge of your nose down to your chin, and be secured to your face. Surgical masks or N95 respirators are not required.
For Merchants
Providing access to critical tools and resources
We’re supporting Merchants around the country through small business grants, discounted equipment and supplies — including PPE and better access to PPP loans. We’re also providing guidance on food safety and no-contact handoffs at order pickup.
For Dashers
Supporting Dashers in prevention & recovery
We are shipping more than 1 million sets of free hand sanitizer and gloves to Dashers and are providing guidance to help Dashers stay safe and healthy. We are also providing up to two weeks of financial assistance for eligible Dashers in the United States (including Puerto Rico), Australia, and Canada who are quarantined or diagnosed with COVID-19.
Additional information
Dashers can find additional information about navigating COVID-19 and the COVID-19 Vaccine rollout at our COVID-19 Resource Center for Dashers found here.
For Customers
Defaulting to no-contact deliveries
We introduced an update to DoorDash on the web, iOS, and Android that makes no-contact delivery the new default setting for orders. At checkout, customers will see “Leave it at my door” as the default drop-off option and can leave additional instructions, such as apartment number or a specific location, to help the Dasher complete the delivery. Customers will be reminded upon order arrival to wear a mask if they do need to meet their Dasher in-person to receive their delivery.
Protecting our community
When we become aware of a potential COVID case, we first confirm the validity, and if valid, we inform local public health officials. Working with those officials, we will take the necessary precautions to inform those who have been potentially impacted.
How we’re supporting communities
Delivering vital food and supplies to vulnerable community members
Through Project DASH and with the help of our Dasher community, we are grateful to be able to empower community organizations — such as food banks, food pantries, schools, and senior centers — to increase access in their communities. Project DASH leverages the DoorDash Drive platform to enable government and nonprofit partners with last-mile delivery capabilities.
Providing community credits or DoorDash gift cards to non-profits
We are excited to announce DoorDash Community Credits, which provides awards of DoorDash gift cards to nonprofits. We know that having access to meals, essentials, and other items can make a difference for these groups as they work to create greater access and equity for their communities.
Protecting yourself and others
The CDC recommends the following tips to protect yourself and others:
Regularly wash your hands with soap and water for at least 20 seconds throughout the day, especially before eating and after going to the bathroom, blowing your nose, or sneezing; if soap and water is unavailable, hand sanitizer with at least 60% alcohol is a good alternative.
Cover your cough or sneeze with a tissue and then throw that tissue in the trash. If you don’t have access to a tissue, cough or sneeze into your upper sleeve, never into your hands. Also, avoid touching your eyes, nose, and mouth in order to lessen your chances of getting sick. Again, remember to wash your hands thoroughly with soap and water for at least 20 seconds after coughing or sneezing.
For Dashers, keep surfaces clean, including your hot bag and vehicle, by using regular household cleaning spray or wipes. Use hand sanitizer often throughout each delivery to minimize exposure.
Social distancing, in particular if you are experiencing respiratory symptoms such as coughing, sneezing, or shortness of breath, cold or flu-like symptoms, or a fever of 100 F (37.8 C) or higher. If you are experiencing any of these symptoms you should stay home and away from others. If your symptoms worsen, please consult with your doctor.
General health & safety information
We’re monitoring information from government and health officials and will provide updates here as they become available from trusted sources.
Food safety guidance
According to the U.S. Food and Drug Administration (FDA) there is no evidence of food or food packaging being associated with the transmission of COVID-19.
Handling packaging
According to a study from the National Institutes of Health, the CDC, UCLA and Princeton University scientists in The New England Journal of Medicine, COVID-19 may be detectable for up to 24 hours on cardboard and 2-3 days on plastic. Out of an abundance of caution, we recommend that customers discard packaging they receive, from food or other deliveries, and then wash their hands before handling the order.
Detecting COVID-19
COVID-19 is the name for the illness caused by the novel coronavirus. According to the CDC, symptoms may appear 2-14 days after exposure and include fever, cough, and shortness of breath. Based on guidance from the CDC you should call your doctor if you think you have been exposed to COVID-19 or if you have symptoms. For the latest information, we recommend visiting the CDC website.