Frequently Asked Questions

Looking to partner with DoorDash? This guide will help you learn more about the platform and how to get started. If you're already a partner, get your questions answered at help.doordash.com.

General Information

DoorDash is a technology company that connects businesses with customers in their area. By facilitating delivery and pickup orders, DoorDash helps restaurants grow their takeout program, reach new customers, and increase brand awareness online.

DoorDash helps restaurants grow their takeout sales, reach new customers, and increase brand awareness online. Just by listing on DoorDash,  you will have access to new customers who want to order from businesses like yours for delivery and pickup. You can also opt to participate in DashPass, our customer loyalty subscription program. 

With DashPass, high-value customers see your business first and pay lower fees when they order from you — at no added cost to you. Because DashPass customers order more often, you get more orders and repeat customers. DoorDash also allows merchants to opt in to in-app marketing promotions, such as Order Again & Save and $0 Delivery Fees to help you reach even more new customers and encourage lapsed customers to order again.

The easiest way to check if DoorDash is available in your area is to begin the self-signup process. You will be instantly notified whether your region is serviced by DoorDash. If we do service your area, continue through the self-signup. If we do not service your area, we will notify you when that changes.

We’re proud to have rolled out a series of support initiatives to help our restaurant partners and the industry navigate the effects of COVID-19.

 

  • Launched #OpenForDelivery, a campaign to let consumers know that restaurants are open, that delivery is safe, and that local businesses need their support more than ever.
  • Introduced Main Street Strong, a series of initiatives designed to help restaurants get back on their feet and accelerate into the new future.
  • Drove over 1 million incremental deliveries as part of our Local Restaurant Saturdays campaign in March.
  • Provided an alternative path to applying for a PPP loan through our partnership with BlueVine. 

For details on these programs and their impact, check out our Merchant Impact Hub.

DoorDash is the #1 food and drink app in the U.S. according to the App Store and has a growing presence in Canada and Australia. We truly value our restaurant partners, which is why we offer 24-hour support as well as resources to drive your growth, such as a free menu photoshoot and a variety of marketing promotions to get you in front of more customers. We also have a loyal base of customers on DashPass, our monthly subscription service.

Plus, DoorDash has an array of products for every restaurant need. On the DoorDash App, you can offer pickup or delivery through the app. With Storefront, you can set up a branded online ordering store and enable pickup directly from your website, commission-free. And with Drive, you can access the DoorDash logistics technology and a wide network of dependable drivers for your own delivery program.

Yes! We encourage merchants to try out our platform alongside others so you can compare which partner brings you the most orders and offers the best experience.

If you'd like to speak to a merchant sales representative, complete this form and one of our experts will be in touch. You can also call us Monday-Friday at (855) 554-5779 in the U.S. and Canada, and (800) 717 576 in Australia. 

Already a DoorDash merchant? Browse help.doordash.com for answers to your questions, or call (855) 973-1040 any time for support.

Delivery

Food delivery has been growing in popularity in recent years, and that trend is only accelerating. A report predicted that by 2021, nearly 50 million people will use a food delivery app in the U.S. DoorDash reaches 80% of U.S. consumers, which means your restaurant will be seen by a wide range of demographics from millennials to baby boomers, and can open doors to new opportunities like catering services.

If you already have a delivery fleet, our Self-Delivery product allows you to list your restaurant on the DoorDash App while fulfilling deliveries in-house. That means you can enjoy the marketing benefits of DoorDash at a reduced commission rate, without changing your operations. You'll drive incremental revenue and increase your brand awareness online, while fully controlling your delivery experience. Sign up here. 

The default delivery radius is ~5 miles. However, restaurants can opt in to expand their delivery radius by opting in to a different partnership plan and switching to distance-based pricing. 

We work hard to provide the best experience for our community of Dashers, customers and merchants. All Dashers are 18 years or older and undergo a background check. We also provide details on how Dashers can navigate the app to complete deliveries, and we share tips from high-performing Dashers when they sign up. As a merchant, you can rate your Dasher and your overall delivery experience in the Merchant Portal. With this input from Merchants, we can help ensure the best experience for our restaurant partners and consumers.

Products

DoorDash is a technology company that connects businesses with customers in their area. We offer a wide range of products to fit your needs. Our flagship product is the DoorDash App, helping you reach new customers and grow your sales with delivery and pickup for your business We also offer an online ordering solution for your website, DoorDash Storefront, which enables you to set up delivery and pickup ordering on your website, commission-free, using your branding, with delivery orders fulfilled by Dashers. For partners that just need fulfillment services, DoorDash Drive enables you to use an API to connect your website or app to our delivery network, getting your delivery orders fulfilled by Dashers. By becoming a DoorDash partner, you can grow your takeout sales, reach thousands of new customers, and increase your brand awareness online.

Yes, DoorDash integrates with leading POS and technology solutions, including Toast, Square, Shift4 Payments, Deliverect, ItsaCheckmate and many more. For more information, check out our integrations page.

If your menu changes, you can easily use the Menu Editor tool on the Menus  tab in the Merchant Portal, adding new items, modifiers, and options, editing categories, prices, and names, temporarily deactivating items, removing items permanently, or updating modifier settings. If you have a shared menu, or a menu that spans across multiple locations, you will only be able to make edits from an account with Admin or Manager access. 

You can also make quick edits from the Merchant Tablet, such as clicking a button to 86 an item or update the price of an item, if you need to make a menu change in the middle of a lunch or dinner rush. 

If you have trouble updating your menu, you can submit a Menu Update Request on the Help tab in the Merchant Portal. Our Menu Specialist team will complete updates within 72 hours. 

If your restaurant uses a POS integration, you will need to change your DoorDash menu directly from your POS system.

You can also make quick edits from the Merchant Tablet, such as clicking a button to 86 an item or update the price of an item, if you need to make a menu change in the middle of a lunch or dinner rush. 

If you have trouble updating your menu, you can submit a Menu Update Request on the Help tab in the Merchant Portal. Our Menu Specialist team will complete updates within 72 hours. 

If your restaurant uses a POS integration, you will need to change your DoorDash menu directly from the POS system. 

Yes, DoorDash partners can pause orders at any time. If your restaurant uses a tablet, you can pause your store from collecting orders for a specific time period. You can also indicate that your store is busy, letting customers know to expect longer prep times.

Yes, you can set specific store hours to accept DoorDash orders in the Merchant Portal. Easily assign daily store hours to the menus (breakfast, lunch, dinner, etc.) you will be accepting at that time. You can also set special hours for closures, special events, or holidays, and pause receiving orders within the Business Hours section of the Merchant Portal. 

Yes, restaurants and alcohol retailers in certain locations can sell alcohol on DoorDash. Learn more about DoorDash alcohol delivery and see the full list of locations where alcohol delivery is currently available.

Merchants should consult their retail permit and local laws to confirm whether off-premise delivery is permitted and if so for what types of beverages and under what conditions.

Pricing

While there is no fee to join the DoorDash App, we take a commission rate on all orders, which varies based on which partnership plan you select. Get started here to understand your restaurant’s commission rate.  

DoorDash charges a commission in order to cover expenses that keep your delivery and pickup business running, including competitive pay for Dashers, third party insurance, secure background checks and other benefits; , covering credit card processing fees, providing 24/7 customer support for you, your customers and Dashers, and running marketing campaigns to drive more customers to your listing.

Pricing plans differ based on the level of built-in marketing infrastructure included, with Basic including our core marketing tools (listing your business on the DoorDash app, discoverable in search, and featured in our algorithmic collections like “Fastest Near You” or “Local Favorites”), Plus adding an expanded delivery area and DashPass (our best set-it-and-forget-it marketing tool for restaurants), and Premier including all of the benefits of Plus and a Growth Guarantee.  If you receive and complete fewer than 20 orders per month, we will refund your entire commission at the end of that month.

DoorDash Premier Growth Guarantee: Accept at least 20 orders per month or DoorDash will refund your commission costs for that  month. Partners are eligible for this rebate only if (1) they cancel fewer than 5 orders that month and (2) maintain “open hours” on DoorDash for 90% of the Store Hours that they have set in the Merchant Portal. 

Generally speaking, the Premier plan will maximize your sales and new customer volumes, and the Basic plan will drive the least volume, with Plus falling somewhere in the middle. Your restaurant’s specific outcomes may vary, however, based on specifics about your business and the market in which you operate. We encourage you to try a plan for 2-3 weeks, and if it’s not working for you, switch to a new plan. If you need help figuring out a solution that works for your needs, contact our Support team or take our quiz for a quick recommendation.

We are confident that the Premier plan will drive growth to your business. Our Growth Guarantee offers the peace of mind that - if it does not drive the growth you need - we will refund your entire commission for the month. If you complete fewer than 20 orders in a month, we will refund your entire commission at the end of that month. To be eligible, you must

  • Be “open” on DoorDash and accepting orders for at least 90% of the hours that are listed in your Merchant Portal as your store’s Open Hours
  • Cancel fewer than 5 orders that month

We’ve listened to our partners and learned that the majority would like more choice and flexibility. We are giving partners the ability to choose the commission rate they pay and level of marketing that is built into their agreement. We know that each business is unique, and we want to help our partners find the right solution for their specific needs. These new rates are our long-term rates.

No, this pricing change is for businesses in the U.S., only.  

You can change your plan any time in the Merchant Portal. Plans may take 5 business days to process changes, so it is not feasible to change your plan more often than about one time per week We encourage merchants to try a plan for a minimum of 2-3 weeks before switching in order to get the most representative picture of how well each plan works for your business. If you are on the free trial and you select a new plan, when the free trial ends, you will be enrolled in that new plan.

Yes - you can just change your Pickup rate. We’ve lowered Pickup pricing for all of our local partners from 15% commission to just 6% commission, inclusive of credit card costs. To sign up for this new rate, go to the Settings tab in your Merchant Portal. If you’re new to DoorDash, this will be your Pickup commission.

DoorDash does not charge an activation fee or any hidden fees. However, certain fees may be applicable for additional products or services as you opt in, such as: 

  • $6 per week if you choose to use the DoorDash Tablet to accept orders. You can also accept orders via point-of-sale integrations, email, or fax at no cost to you.
  • Promotion fees if you choose to offer in-app marketing promotions to grow your sales

No. Card processing fees are not charged for merchants on the DoorDash App.  Merchants using Storefront, our online ordering system for restaurants, do pay credit card processing at 2.9% of the total transaction amount plus a $.30 charge per order. Merchants do not pay any commissions or monthly fees for Storefront orders. 

Getting Started

New restaurants can sign up for DoorDash by completing this form, where you'll share basic information about your business and upload your menu. Next, you'll set up how you’ll  receive DoorDash orders (email, fax, tablet or point of sale integration). An onboarding specialist will then contact you with instructions to begin receiving DoorDash orders.

The signup process varies for each restaurant but typically takes between 3-5 business days.

Our sales team can help you set up multiple locations on DoorDash. Reach out to us here or call Monday-Friday at (855) 554-5779 in the U.S. and Canada, and (800) 717 576 in Australia. We’ll help you set up each location to receive DoorDash orders and give you admin access to see analytics for all of your locations.  

When you sign up for DoorDash, you can choose your order protocol to determine where to receive orders. Many businesses choose to use the DoorDash tablet for a weekly fee, but you can also choose to receive orders with one of our POS or aggregator integrations to have orders flow directly to your register or kitchen display system at no additional cost. You can also choose to receive orders via email or fax.

New DoorDash App partners can sign up for a free trial, paying no commission fees and no tablet fees for their first 30 days. 

After your free trial, you’ll be enrolled at the commission fees and tablet fees indicated in your Merchant Signup Sheet.  You can change your plan at any point in your trial within the Merchant Portal.

You can opt out of your free trial at any time. Reference this resource to learn how. 

If you switch plans in the middle of your trial, your free trial ends, and you will be enrolled in your new plan, paying that plan’s commission rate, within the next 5 business days. If you don’t want to end your free trial early, we suggest setting a  calendar reminder and logging in to update your plan 5 or fewer days before your trial ends.

Merchant partners can either choose to receive a weekly direct deposit from DoorDash or opt in to daily payouts at no charge. 

Finding the right solution for your business depends on your specific goals, needs, and priorities. For help in finding the right plan for you, take our short quiz.

Ready to sign up or need more help?