Meet your Merchant Experience Partner

Your Merchant Experience Partner will be your new personal support contact for all of your DoorDash account needs.

Mx - Employee at POS

Here to help

You can contact your Merchant Experience Partner for account-related support questions like:

Illustration - Wallet

Banking & Reconciliation

Updated banking, reporting support, deposit discrepancies

Menu

Menu Updates

New menu descriptions, photo edits, adding or removing items

Merchant Portal

Account Settings

Pickup instruction changes, commissions, new contact information

02570 Chat UI 2 Final original

How to contact

You can reach your Merchant Experience Partner directly by emailing mxpsupport@doordash.com. When reaching out, please be sure to include the following details:

  • Store Name(s)

  • Store IDs (if known)

  • Store Address(es)

  • Best phone number to call (for any necessary follow-up)

  • A detailed description of the issue (example here

Merchant Experience Partners are available 8AM - 4PM PT Monday-Friday.

Need live order support?

For any live order issues such as modifying an existing order, getting a Dasher assigned, or getting an order reimbursement, please continue to contact our 24/7 Support line at +1-855-222-8111 or chat through your tablet for the swiftest response.