Meet your Merchant Experience Partner

Your Merchant Experience Partner will be your new personal support contact for all of your DoorDash account needs.

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Here to help

You can contact your Merchant Experience Partner for account-related support questions like:

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Banking & Reconciliation

Updated banking, reporting support, deposit discrepancies

Menu

Menu Updates

New menu descriptions, photo edits, adding or removing items

Merchant Portal

Account Settings

Pickup instruction changes, commissions, new contact information

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How to contact

You can reach your Merchant Experience Partner directly by emailing mxpsupport@doordash.com. When reaching out, please be sure to include the following details:

  • Store Name(s)

  • Store IDs (if known)

  • Store Address(es)

  • Best phone number to call (for any necessary follow-up)

  • A detailed description of the issue (example here

Merchant Experience Partners are available 8AM - 4PM PT Monday-Friday.

Need live order support?

For any live order issues such as modifying an existing order, getting a Dasher assigned, or getting an order reimbursement, please continue to contact our 24/7 Support line at 855-973-1040 or chat through your tablet for the swiftest response.