According to a 2022 survey by the National Restaurant Association, the #1 challenge for restaurant owners was sourcing and retaining qualified workers. As the holiday season and some of the busiest days for food delivery approach, we want to help you make the most of your current team, hire seasonal staff if needed, and improve your operational efficiency.
How to prepare for the busy delivery days
Christmas and New Year’s are two of the busiest days for delivery, so we recommend creating an action plan to make sure you’re prepared. These tips can help you maximize sales, maintain customer service, and protect your team from burnout during the busy season.
1. Start hiring now
Whether you’re considering seasonal employees or looking to expand your team in the long term, early hiring allows you ample time for selection and training. By proactively building up your staff, you can meet increased demand without compromising service quality, ensuring customers have a positive experience.
2. Train your team on new updates
A well-trained team can handle increased workloads more effectively, reducing errors and providing customers a positive dining experience. Ensure your staff is well-versed in order management basics, customer interactions, and new tech updates.
We're committed to continuously improving your experience with DoorDash and thanks to our latest improvements, there are a number of new features your team should know about to help them save time. This includes the ability to provide refunds for out-of-stock items, easily manage scheduled orders, and even block a specific Dasher whenever necessary. If you want to learn how, head over to 2023 Fall Product Updates.
We’ve also improved our policy error charges. This change has been added to provide you with even more measures to prevent you from being charged for errors outside of your control. To find out more about this change, head over to How to Understand Error Charges and Dispute a DoorDash Charge.
3. Streamline your menu
When dealing with peak periods, it's a smart strategy to simplify your menu. By focusing on your best selling, efficient, and most profitable items, you can make your kitchen more efficient, reduce wait times, and minimize food wastage. A streamlined menu not only eases the burden on your kitchen staff but also helps customers make quicker decisions, which can lead to increased table turnover.
4. Upgrade your payroll and employee benefits
With the introduction of new benefits from the industry leaders at ADP® and NEXT Insurance, the Merchant Benefits program has been enhanced to provide greater advantages for you and your team which could improve employee retention. Sign up now to get benefits such as a 30% discount on faster and more reliable payroll and HR solutions. Sign up now to access these benefits.
5. Keep our new support number handy
If something urgent comes up, we’ve made it easier to contact us. We now have one standardized support number for anywhere in the US: +1 855-222-8111. If you call from the phone number you input during sign-up, you will automatically be transferred to our merchant help line. To find more ways to get help fast, head over to How to Contact DoorDash Merchant Support.
We’re here to help
As you prepare for the holiday rush, these strategies can make all the difference in your restaurant's success. By focusing on staffing, training, and streamlining your menu you will not only make your operations smoother but also create a great experience for your customers. If you’re not familiar with the Learning Center, check it out and share it with your team for educational how-to guides, product tutorials, and more.
Stay up-to-date on policies that impact your business
While the above help you run your business in the next few months, DoorDash also wants to help you long-term. By becoming a part of DashRoots, an advocacy network of merchants, Dashers, and consumers, you can have a say on policy matters affecting your business.
DashRoots was established with the aim of influencing public policies that empower local economies, ensuring you stay well-informed and actively engaged in significant local concerns. As a member, you gain access to webinars, in-person events, and more. Join now if you want to have your say.
And if you’re looking for more advice for this upcoming winter, check out more tips on how to optimize your winter operations, such as improving the flow of diners, pickup customers, and Dashers.