In today's fast-paced restaurant industry, meeting customer demand with consistent levels of service throughout the day can be challenging.
Did you know that approximately 77% of in-store sales are generated during the peak hours of 12 to 2 pm and 6 to 8 pm based on anonymized customer data, and 22% of guests will leave if the wait is longer than 10 minutes?
Tableside Order & Pay, a digital in-store ordering solution that uses QR codes to streamline the in-store experience for customers and merchants, is designed to help you overcome these challenges, driving sales without adding staff. Guests can quickly place refills and other menu additions, without a server present.
What is Tableside Order & Pay?
According to a Mastercard poll, more than half of Americans already use contactless payments. With Tableside Order & Pay, customers can easily place orders using a QR code on a smartphone. They can open tabs, add items, and settle their bills digitally, while orders are sent directly to your tablet, printers, or POS.
What are the benefits of Tableside Order & Pay?
According to anonymized customer data from October 2023, those who used Tableside Order & Pay saw a 33% increase in tips, 15% increase in guests served per hour, and 30% increase in average check size.
Implementing Tableside Order & Pay in your restaurant can lead to significant improvements across various aspects of your business:
Increase check sizes & tips: According to BTIG managing director and restaurant analyst Peter Saleh, on average, guests spend more time with digital menus and spend 15% to 25% more on their meal; tips included.
Give customers a better in-store experience: Reduce wait times and long lines with an easy-to-use system that lets customers browse, order, and pay directly through their phones.
Branding that's yours: From the QR code signage to the checkout page, easily customize your in-store ordering experience with your own logo, branding, and color scheme.
Operational ease: Tableside Order & Pay offers printer, KDS routing, and matching table mappings to help food runners find guests easily.
Early adopters of Tableside Order & Pay have reported a customer satisfaction (CSAT) score of 8.7/10 from Tableside Order & Pay anonymized customer data published in Oct 2023.
How Tableside Order & Pay works
Tableside Order & Pay seamlessly integrates into your existing restaurant operations:
Guest Arrival: Hosts greet guests and introduce them to the QR code ordering system.
Ordering: Guests scan the QR code to access the digital menu and place orders directly from their smartphones.
Staff Interaction: Servers act as experience hosts, answering questions, providing recommendations, asking if customers need any additional items brought to the table —overall, ensuring a high level of hospitality.
Food Service: Runners deliver food to the table, guided by the digital floor plan.
Reordering: Guests receive text message prompts for refills or additional orders, reducing friction during busy periods.
Payment: Customers close their tabs and pay directly through their devices, streamlining the checkout process.
This system allows for a flexible dining experience that caters to both guests who prefer traditional service and those who enjoy the convenience of digital ordering.
How can you sign up to use Tableside Order & Pay?
Sign up here or reach out to your account manager to get started. After completing your account setup, you should expect to be up and running within two weeks. Our team will help you set up the POS integration, train staff, and provide signage for your restaurant.
How to Set Up Tableside Order & Pay
To implement Tableside Order & Pay in your restaurant, follow these steps:
Design In-Store Signage: Recieve complimentary, custom QR code tableside signage that matches your brand aesthetic.
Integration: Set up and test the integration with your existing POS system.
Staff Training: Prepare your team to work with the new system.
On-Site Support: Access to a complimentary launch manager for the first 90 days and 365 days of technical support.
Go Live: Start using Tableside Order & Pay to enhance your guest experience and boost your revenue.
Even after your launch, you'll have a dedicated account manager who will provide ongoing support and consult on continued business growth.
Tableside Order & Pay FAQ
Do my guests have to download an app?
Absolutely not! These days, people want to minimize the number of apps on their phones. Tableside Order & Pay is a web-based platform where guests can order, pay, and tip — no app or signup required.
Does Tableside Order & Pay integrate into my existing technology system?
Tableside Order & Pay currently integrates with Toast, Revel, Square, Deliverect, Thanx, Paytronix, and Spendgo.
How long does it take to get started with Tableside Order & Pay?
After completing your account setup, you should expect to be up and running within two weeks. Our team will help you set up the POS integration, train staff, and provide signage for your restaurant.
Tableside Order & Pay is more than just a digital ordering system – it's a comprehensive solution built to enhance your restaurant's efficiency, profitability, and guest satisfaction. By seamlessly blending technology with hands-on service, you can create an elevated dining experience that meets the demands of today's customers while boosting your bottom line.
And if you want to learn about other products and services designed to help you grow and operate your business, check out these other resources.
