Why is this important?
Without the right business hours, your customers won’t know when they can order from you.
What you’ll learn
The first step to set up your Store is by adding your restaurant’s information. In this course, you’ll learn how to:
Find your Store ID: 1 min
Setting Your Store Status: 1 min
Manage Store Settings: 6 min
Set up Store Hours and Special Hours: 2 min
How do I find my Store ID?
Your Store ID can help us identify which store is yours when you contact support.
To identify your store ID:
1. Log in to the Merchant Portal or navigate to your store link on the DoorDash website.
2. In the URL, you'll find a series of digits which is your Store ID as shown below:
How do I find my Store Status?
1. In the Merchant Portal, navigate to the Store Availability Tab in the left-hand menu bar.
2. Once there, you will see one of the 5 store status types:
Open: Store is open and receiving orders
Paused: Store is paused during Store Open Hours and not receiving orders
Closed: Not receiving orders
Inactive: Store activation steps have not been completed or not receiving orders, or has been marked as permanently inactive
Deactivated: Store was activated but is now inactive and is not receiving orders (various root causes of Deactivation exist, including the Store has been inactive for a long period of time, or a Dasher reported the Store as Closed)
How do I update my store settings in the Merchant Portal?
Address
In the Settings section of the Merchant Portal, you can find the edit address field:
1. Click on the Edit button to edit information.
2. In the address section, add your restaurant name.
3. Start typing in your address and select one of the drop-down addresses and Save.
Restaurant phone number
1. In the Settings section of the Merchant Portal, you will find a field called Contact Info.
2. Add in your restaurant phone number by tapping on the Edit button.
3. Before saving, make sure you select the correct country code for your phone number (for example, +1 for the US).
Note: Only highlight the Contact Info edit button, not the Account one
Email Preferences
1. In the Merchant Portal, navigate to Settings.
2. Once you’re in the Email Preferences section, click on the slider bar to indicate whether you want to receive the daily/weekly store performance reports.
How do I add or edit my logo and header image on the DoorDash Merchant Portal?
Adding your logo and header image to your profile is essential to market your restaurant online.
1. In the Merchant Portal, navigate to the Store Settings and scroll down to Store Logo and Header.
2. Click on + blue circle on the logo or header. If you ever want to edit these images, you can click here as well.
3. Drag and drop your desired image or click on Select File to navigate to the image stored on your personal device. Before clicking Add, make sure to click View Logo/Header Guidelines to ensure your image will be approved.
4. Once you’ve selected your image, you can zoom in and out by dragging the blue circle under the image. If in the future you want to change this image, click Change Logo/Change Header.
5. Click Submit for Review. If the image is approved, you’ll be able to see a preview. If not instantly approved, click OK and our team will review your image to make sure it meets DoorDash photo guidelines (~2-3 days).
How do you manage store hours and special hours?
Store hours
1. In the Merchant Portal, navigate to the Store Availability tab.
2. Select Edit on Regular Menu Hours on the left of the page.
3. Set your desired regular scheduled hours and closures:
Add additional hours using the blue plus sign button.
To close your store on a specific day, tick the Closed box in that section.
To adjust the daily hours your store works, select a time from the drop-down menus specific to each day.
Note: DoorDash starts restricting deliveries 20 minutes before closing time to give stores adequate time to prep final orders.
Special Hours
1. In the Merchant Portal, navigate to the Store Availability tab.
2. Navigate to the bottom right section titled Special Hours and Closures.
3. Click Add New to add a new special closure or modify specialty hours.
4. Schedule your upcoming special hours and closures by selecting one of the available options.
5. If you want to customize special hours and closures, select the date range for specialty hours or mark as closed all day, and hit Save.
