Introducing Phone Ordering
Receive unlimited phone orders, increase sales, free up your staff, and improve your call-in customer experience.
Accept phone orders without having to answer the phone
Never miss a phone order
One in five customers prefer to order takeout via phone.
Improve the customer experience
Unlimited call capacity and an average wait time of under 10 seconds.
Increase sales and cut labor costs
Seamless phone ordering can help boost check sizes and staff tips.
How Phone Ordering works
1. Customers call you
Route all customer call-in orders to live, highly trained agents, AI, or customized automated messaging.
2. DoorDash handles orders
They take and submit orders directly into your DoorDash system, and agents are trained to politely upsell and take menu modifications.
Products designed for your own channels
The new DoorDash Commerce Platform offers an à la carte suite of products that help you grow your business on your own channels — whether that’s in-store or off-premise.
