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Set Up for Success: How to Go Live

By following these simple steps, you can ensure your customers have access to key information about your restaurant that will encourage them to order from your store time, and time again.

4 min read
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According to our 2023 Restaurant Online Ordering Trends Report, 44% of consumers reported ordering food delivery from a third-party app or website 2-4 times a month and another 23% of consumers order 5-7 times a month. As you prepare to go live and start serving customers through our platform, it's essential to address four key components that will pave the way for a smooth start. From ensuring your store hours align with customer demand to having a high-quality, enticing menu, this guide will walk you through each crucial aspect. By carefully attending to these elements, you'll be well-equipped to not only meet but exceed customer expectations and make a memorable entrance into the world of online food delivery.

Step 1: What are “good” store hours?

Lien Ta originally opened All Day Baby in Los Angeles as a daytime-only restaurant — but she recently launched a pop-up dinner concept four nights a week. By expanding her operating hours, Lien was able to increase revenue, reach new customers, and offer more consistent shifts to help retain staff. This is why store hours can help you stand out to potential customers and staff. According to our 2023 Restaurant Online Ordering Trends Report, Friday, Saturday, and Sunday are the most popular days of the week for DoorDash orders and this year we’ve seen growth in late night orders (12–5am), with 36% more orders. Breakfast orders (5–11am) have also seen a jump in popularity, growing by 30%. 

To ensure you have appropriate store hours, check that your tablet is turned on and connected to Wi-Fi before your opening hours every day. This is crucial to operations because it makes your store discoverable to both new and return customers. Learn more about how to set up store hours.

Step 2: What is a high-quality menu?

According to our 2023 Restaurant Online Ordering Trends Report, 34% of respondents shared that they go to an app like DoorDash to begin deciding what to order with menu selection (55%) and menu pricing (51%) as the top two things consumers look for when deciding to try a new restaurant for delivery or pickup. Think about it from a customer perspective — you are a customer scrolling through DoorDash. Say you’re in the mood for a burger and fries and run across a store you’ve never ordered from before. Here are a few key things to keep in mind when creating your menu:

  1. Clear item photos and descriptions. Customers want to know what your dish will look like, how big it is, and what ingredients were used, which is why visuals are so important. Based on a DoorDash study of over 15,000 local small business merchants in Q2 2022, menus with item photos get up to 44% more monthly sales. To make this easier, you can upload your photos directly through the Business Manager app, which can be downloaded onto your phone and keeps you informed about your store's performance, allowing you to update your menu, communicate store hours to customers, receive instant notifications, and review feedback–even on-the-go.

  2. A header and logo image. Your header and logo should look professional and inspire trust in your brand, as well as help the nearby customers who already know you identify your store on DoorDash. That’s why restaurants with a store logo and header image get up to 50% more monthly sales (according to the same DoorDash study).  Make sure to create a design that will be memorable and easy to recognize next time they want to order from you.  

  3. Customization. Can your menu items be customized? Make sure that if your customers don’t like a specific ingredient they are able to remove it from their order. On the flip side, they should also have the option to add-on modifiers.

Step 3: What are DoorDash tablet basics?

Understanding the essentials of how to use your tablet is critical for early success on DoorDash. Make sure your store checks off the following list every day:

  1. Before your store’s opening hour, your DoorDash tablet is turned on. 

  2. Your tablet is connected to a power source and Wi-Fi. 

  3. Your Order tab is open. 

Remember: When your tablet is off, your store does not show up for customers.

Learn more about how to set up your DoorDash tablet.

Step 4: Can customers and Dashers contact your store?

Your phone number will be how customers and Dashers will contact you about live orders, and the address you provide will be what they use to reach your store. In the Settings section of the Merchant Portal, make sure that the address and phone number you provided are correct and up to date. It’s crucial that you provide a physical address, and not a mailing address if you have a separate one, as Dashers will use the address to pick up orders.

Congratulations! Your store is set up and ready to receive orders. As your team gets used to accepting delivery orders, make sure they understand how to pause your store, as well as adjust live orders in case an item is out of stock or they need to contact a Dasher.

Now that you’re all set up, not sure what to prioritize next on your to-do list? Learn how to optimize your business to maximize your sales on DoorDash.


Merchant Learning

Merchant Learning