Menu Setup

How to Add Menu Items and Descriptions in the Merchant Portal

Everything you need to know about how to add items to your menu, edit items, and options, as well as how to temporarily deactivate them.

9 min read
8/10/2022
DoorDash Merchant Portal - Items and Descriptions

What you’ll learn

A key aspect of boosting sales is by adding descriptions to the items on your menu. In this course, you’ll learn how to:

  • Add a new item: 2 min

  • Add item descriptions: 3 min

  • Edit an item’s price: 1 min

  • Organize items into categories: 1 min

  • Mark an item out of stock: 1 min

Why is editing your menu important?

According to a 2022 DoorDash US small restaurant owners study, adding menu item descriptions can have a long-term impact, increasing sales by up to 23% per month.

How do I add a new item to my menu?

1. In the Menu Manager section of the Merchant Portal, scroll to the category you’d like to add an item to.

2. Click Add An Item at the end bottom of the list of items in the category.

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3. In the dialogue box that appears, fill in the Name, Price, and Description of the new item.

4. Click Save and Add Photo to add your new Item. The item will now appear on the menu.

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How do I add an item description?

1. In the menu section of your Merchant Portal, click on the three dots to the right of the item.
2. Select Edit Details in the dialogue box.

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3. Write the description in the text box and click Save Changes, which will appear at the bottom once changes are made.

How do I edit an item’s price?

1. In the Menu Manager, select the three dots
2. Select Edit Details in the dialogue box.
3. Update the price for the item and click Save Changes at the bottom of the dialogue box. Save Changes won’t appear until changes have been made.

Do you have different prices onsite versus online?

If an item on your menu has a different price for pickup and delivery, here’s how to edit it:
1. In the Menu Manager section of the Merchant Portal, click the three dots to the right of the item you would like to adjust the price for.
2. Select Edit Details in the dialogue box.
3. In the dialogue box that appears, you will see two fields: Pickup Price and Delivery Price.
4. Input the two prices and click Save.

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Note: Small, US-based restaurants who mark up their menu prices can see up to 33% lower order volume and 83% lower reorder rates. This is why having pricing consistent across your in-store and online menus is so important.

Adding a tax rate to menu items

Depending on your location, your store is responsible for collecting and remitting all taxes. Please ensure you specify a tax rate, otherwise, the item will be taxed using your store's tax rate.

1. In the Menu Manager section of the Merchant Portal, click the three dots to the right of the item you would like to adjust the price for.
2. Select Edit Details in the dialogue box.
3. In that box, fill in the field called Item Tax Rate.

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4. Click Save Changes, which will appear once changes are made.

How do I organize items into categories?

Categories are useful because they can sort your menu items in a particular way, making it easier for customers to find what they might be craving.

1. In the Menu Manager section of the Merchant Portal, click Settings on the top right of the page.

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2. Click and hold the six black dots next to the category you want to move. Drag and drop the item to the new position and click Save.

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If you have the same menu in multiple locations, you can share that menu across your various restaurants. When a shared menu is edited, the changes are reflected for all stores that use that menu. However, temporary deactivations to items and options can be applied to specific locations.

How do I mark an item out of stock?

When you run out of an item, you can temporarily deactivate it from your menu using the Menu Editor in your Merchant Portal.

1. Click on the three dots to the right of the item.

2. In the dialogue box that appears, you will see two options to deactivate the item : Unavailable Today and Unavailable Indefinitely. Click on the selection that applies to the item.

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3. Additionally, the item can be deactivated in Edit Details by clicking Mark as Unavailable for Today. Or to deactivate indefinitely, click the three dots to the right of Mark as Unavailable for Today and click on Mark as Unavailable Indefinitely.

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Other important things to consider when building your menu

  • Photos: Photos are a great way to showcase your menu. Here are tips on how to upload photos, follow photo best-practices, and even sign up for a free photoshoot.

  • Modifiers: Modifiers make it easy for your customers to customize their order.

Author

Merchant Learning

Merchant Learning