Have your own drivers?
Use your in-house team to deliver DoorDash orders at a reduced commission — while getting access to Dashers when you need them.
How does Self-Delivery work?
Customers browse your store
Customers order for delivery or pickup through the DoorDash app or website.
Manage incoming orders
Confirm orders on your tablet or point of sale integration.
Deliver to customers
You prepare orders for your drivers (or Dashers as needed) to deliver.
What is Self-Delivery?
Watch this short video to learn exactly how Self-Delivery works for businesses and customers on DoorDash.
Fulfill your own deliveries
You control the delivery experience, set your own delivery area, and choose the delivery fee that customers pay.
Reach new customers at a lower cost
Self-Delivery partners enjoy marketing and sales benefits powered by the DoorDash platform, plus a lower commission rate than Marketplace orders.
Tap into the Dasher network
With Self-Delivery’s flexible fulfillment option, Dashers are still available to you when you need them — such as when an order is placed after your team’s delivery hours or outside of your delivery area.
Frequently Asked Questions
Yes, you can! DoorDash Self-Delivery is ideal for businesses who already have their own delivery teams and self-delivery capabilities, and are looking to increase orders by tapping into the DoorDash customer base. Use your own fulfillment fleet—plus, get all the benefits of the world-class logistics platform powered by DoorDash.
Need help delivering your orders? No problem. Dashers are available to Self-Delivery partners who have signed up for our flexible fulfillment option. Our flexible fulfillment option allows you to tap into the power of the Dasher network to manage your delivery volume, expand your delivery area, and increase your orders — all without sacrificing delivery quality. To find out how to get started with our flexible fulfillment option, click here.
With Self-Delivery, businesses can receive and accept orders through the DoorDash Tablet, email, fax, and some POS systems. At the point of sale on the DoorDash App, customers get notified that your business delivers its own orders. After that, it’s business as usual: get goods to customers using your own delivery fleet, collect the order value plus delivery fees and tips.
DoorDash offers a range of products to help you easily boost your volume, both through participating in DashPass and through marketing promotions you can add directly from your Merchant Portal. And with our flexible fulfillment option, you can use Dashers to expand your delivery area and increase your order volume without changing operations.
Yes. With DashPass enabled, eligible customers pay lower fees when they order from you. Because DashPass customers order more often, you’ll likely get more orders and repeat customers.
Self-Delivery enables businesses to use a combination of their own delivery drivers and the Dasher network to deliver orders placed on DoorDash. Our white-label delivery service, DoorDash Drive On-Demand, connects businesses to the Dasher network to deliver orders placed on their own ordering platforms.
Sign up for DoorDash Drive On-Demand here.