Manage Orders

How to Get Started With Your DoorDash POS Integration

We want to help ensure managing your restaurant is as smooth as it can be. One of the ways we do that is by integrating with your POS (point of sale) system.

5 min read

It’s no surprise that installing a new POS is a top priority for 32% of restaurants. A POS integration creates a bridge for DoorDash to send and retrieve data from your POS system so you can manage incoming orders and menu updates in one place.

What is a Point-of-Sale System?

Digital POS systems have revolutionized how small businesses operate. In addition to letting business owners track sales, cash flow, and inventory in real-time, they also streamline the ordering process in restaurants, bars, and other vendors serving food and drinks.

DoorDash can be integrated with several leading POS providers, so that everything — menu data, ordering channels, and sales — is in one place, no matter where the order came from.

What are the Benefits of DoorDash POS Integrations?

Integrating DoorDash with your POS system simplifies running your business in a number of ways.

  • Automatic updates: Any changes you make to your menu on your POS system will be automatically reflected on your DoorDash menu.

  • Less hardware: Integration means all your orders — dine-in, takeout, and delivery — will show up in the same place. There’s no need for an extra tablet (and no need to train your staff how to use multiple platforms).

  • Fewer errors: With DoorDash orders sent directly to your POS, there’s no need for your staff to manually enter off-premise orders into your POS system, reducing the possibility of human error.

  • Track your performance: You can review and analyze your DoorDash ordering trends directly from your POS system.

How to Connect DoorDash and Your POS System

DoorDash supports integration with many POS systems. If your POS or middleware provider is listed on this page, you can get started here.

Once the DoorDash POS integration process is complete, you should get an email from us. While integration can take about 2 weeks depending on your POS system, you’ll be able to receive orders when the integration is complete.

How Do I Change My Order Protocol After Getting the DoorDash POS Integration?

If you no longer want DoorDash and your POS system to be integrated, you are able to change your order protocol.

  1. Log into the DoorDash Merchant Portal.

  2. On the left menu, click Help.

  3. Select Account Support, then below, choose Change Order Protocol.

  4. Select if you would like to integrate One Location or Multiple Locations.

  5. Select Point of Sale as the Order Protocol to transition to.

  6. Confirm the Store Name and Address, then fill out the rest of the POS integration information. For Unique ID, please input N/A.

  7. Click Submit Form.

Here are some other ways to more easily manage your store.


Merchant Learning

Merchant Learning