What is a point-of-sale system and integration?
Digital point-of-sale (also called POS) systems have revolutionized how small businesses operate. In addition to letting business owners track sales, cash flow, and inventory in real-time, POS systems also streamline the ordering process in restaurants, bars, and other vendors serving food and drinks.
An integration allows information to be safely shared between two or more technology systems. A POS integration creates a bridge for DoorDash to send and retrieve data from your POS system so you can manage incoming orders and menu updates in one place. DoorDash can be integrated with several leading POS providers, so that everything — menu data, ordering channels, and sales — is in one place, no matter where the order came from. It’s no surprise that installing a new POS integration is a top priority for 32% of restaurants.
What are the benefits of a DoorDash POS integration?
Integrating DoorDash with your POS system simplifies running your business in a number of ways:
Automatic updates: Any changes you make to your menu on your POS system will be automatically reflected on your DoorDash menu.
Less hardware: Integration means all of your orders — dine-in, takeout, and delivery — will show up in the same place. There’s no need for an extra tablet (and no need to train your staff how to use multiple platforms).
Fewer errors: With DoorDash orders sent directly to your POS, there’s no need for your staff to manually enter off-premise orders into your POS system, reducing the possibility of human error.
Track your performance: You can review and analyze your DoorDash ordering trends directly from your POS system.
Getting started with a DoorDash POS integration
If you’re already using a POS system, follow these steps to request an integration. If you don’t have a POS system, get started here.
DoorDash POS Integrations FAQ
How long does the process typically take?
You can be integrated in as little as 3 minutes after completing preliminary steps with your POS provider. Most merchants complete the process within 3 days on average.
What is the integration onboarding process and how does it benefit me?
Our integration process allows you to self integrate your orders and menus on DoorDash with your chosen provider. You can do this entirely on your own and on your own timeframe.
Do I need to be a new merchant on DoorDash to use the integration onboarding process?
No, any active restaurant partner on DoorDash can integrate a new POS provider at any time.
Will I receive any training on how to use the integration onboarding process?
You can view how-to videos and articles to learn more about the process on our Merchant Learning Center.
What happens if I encounter any issues during the integration onboarding process?
We have Provider Support Specialists who are trained experts on the specific nuances of our integrations. They’ll handle any needs you have after you submit a ticket with DoorDash Merchant Support.
Here are some ways to manage orders for your store after your POS integration.
