What can Support help me with?
Support can help with:
Live Orders: Questions or concerns related to fulfilling live orders, such as making status updates, modifying/cancelling a live order or reporting an item as unavailable
Live Order Dasher issues: Questions or concerns related to Dashers on live orders, such as food not being delivered or Dasher behaviour
General Account Issues: Issues related to managing your account such as store status or reactivation requests
Store Management: Questions related to using the Merchant Portal and making menu updates, or issues surrounding Tablet, Printer and Point of Sale (POS)
Below we’ll discuss your options to address these issues.
How can I contact support?
You can contact support via email, within the Merchant Portal or by phone.
How do I email Support?
To email support, please visit our Help Centre and fill in the form accordingly. A Support rep will contact you via email.
How do I submit a Support case through the Merchant Portal?
Getting support via the Merchant Portal is ideal for account issues like menu updates, banking/deposit complications and portal login difficulties. Here’s a step-by-step guide on how to submit a case:
1. Log in to your Merchant Portal with your username/password.
2. Navigate to the 'Help' tab on the left-hand side bar.
3. Submit your case.
How do I call Support?
Our phone support is available 24/7.
Call one of the following numbers:
US (English and Spanish): 855-222-8111
Canada: 647-957-7219
Canada (Français): 855-643-8439
Australia: 1-800-958-316
Select Language
English
French
Spanish
Select option 3 for DoorDash Merchant
You will then be prompted to choose a number based on your issue:
Click 1 for live order support
Click 2 for help with:
General Account Issues
Merchant Portal
Menu Updates
Tablet or Printer
Point of Sale
Clearly provide key issue information such as:
Store Name(s)
Keep in mind that call wait times can be long. If you are calling during peak meal hours, we suggest contacting Support via email or the Merchant Portal, or you can contact your Merchant Experience Partner if you have a non-urgent/live issue.
How do I submit a Support case through the Business Manager App?
Find the Support icon on the bottom navigation.
If you have access to multiple stores, be sure to select the right store from the dropdown.
To start a new request, tap General Support and then select the nature of your question in the next screen.
If you’d like to reopen a previous conversation, you can do so by tapping one of the Recent Messages.
For any issues with in-progress orders, tap Live Delivery. You can then choose if you’d like to call Support or chat with Support.
Merchant Support FAQ
What common fraud scheme should I be aware of?
There are some fraudsters impersonating food delivery customer service, asking for information to send you a tablet or to update your bank account information. As a best practice, never give out login information or any banking / sensitive information to anyone over the phone or email; we will never ask you to log in to a non-DoorDash domain. If you have any concerns, please contact DoorDash at the number listed below.
How else can I get DoorDash Merchant Support?
OPTION 1 for US restaurants: Work with your Merchant Experience Partner (MXP)
Merchant Experience Partners are your new personal support contact for all of your DoorDash account needs. They can help with any non-live account issues such as banking and reconciliation, menu updates and account settings. Learn more about Merchant Experience Partners and how to get in touch with yours today.
OPTION 2: Utilise the Learning Centre
The Learning Centre is your one-stop shop to learn about all DoorDash features, services and products, and equips you with the educational tools you need to be successful on DoorDash. Whether you have five minutes or a free hour or two, the Learning Centre has all the content you need to learn more about our platform.
