Keep customers happy with dedicated support
Introducing Customer Support Solutions. Quickly resolve any issues and show customers you care with a dedicated support line staffed by highly-trained agents.
Use a dedicated customer support line staffed with highly trained agents
Excellent customer service
Dedicated support agents provide around-the-clock, 24/7 coverage.
Reduce refund costs
Lose less on refunds with robust fraud detection and prevention tools.
Simplify operations
Create a singular touchpoint for delivery customers to resolve issues.
How it works
1. White-label support
Our agents are trained to represent your brand.
2. Customers call about an order
When a customer calls about an existing order, they'll be directed to support agents who do live order troubleshooting.
3. Agents resolve the issue fast
DoorDash provides 100% coverage of Drive On-Demand customer support calls with more than 14,000 trained agents across 31 locations.
Resources to help you succeed
What is DoorDash Customer Support Solutions?
A dedicated customer support line staffed with highly-trained agents.
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Products designed for your own channels
The new DoorDash Commerce Platform offers an à la carte suite of products that help you grow your business on your own channels — whether that’s in-store or off-premise.
