We’re committed to the safety and well-being of our community. As we monitor the COVID-19 situation, we are taking active steps to ensure the safety and well-being of customers, Dashers and the local businesses and communities impacted.
In order to protect the safety of all users of the DoorDash and Caviar platforms, as of August 31, all Dashers, Merchants, and Customers who use DoorDash and/or Caviar must wear a face covering or mask while they are interacting with other platform users. This includes while deliveries are handed off from Merchants to Dashers or to Customers, and while deliveries are handed off from Dashers to Customers.
Face covering can be made of cloth, should cover your face from the bridge of your nose down to your chin, and be secured to your face. Surgical masks or N95 respirators are not required.
DoorDash is committed to ensuring the health and safety of its community during this critical time in public health. Scroll down to learn more about what else we’re doing to promote the well-being of all of our users.
We’re providing guidance to merchants on food safety and are making bag stickers and tamper-proof packaging available at cost so that they can seal orders for enhanced safety. Merchants also have access to our PPE at cost to ensure access to sanitizing equipment and to outfit their employees with masks. To help minimize contact between the merchant and the Dasher, we’ve provided best practices for facilitating a no-contact handoff at order pickup.
On the DoorDash store Dashers can access free masks, wipes and hand sanitizer. To minimize contact between Dashers and customers, we’ve moved all orders to a no-contact delivery at drop-off by default. We have also informed Dashers that they may request a no-contact delivery at any time.
We are providing up to two weeks of financial assistance for eligible Dashers in the United States (including Puerto Rico), Australia, and Canada who are quarantined or diagnosed with COVID-19.
We introduced an update to DoorDash on the web, iOS, and Android that makes no-contact delivery the new default setting for orders. At checkout, customers will see “Leave it at my door” as the default drop-off option and can leave additional instructions, such as apartment number or a specific location, to help the Dasher complete the delivery. Customers will be reminded upon order arrival to wear a mask if they do need to meet their Dasher in-person to receive their delivery.
We’re helping restaurants generate up to $200 million in additional sales by offering a package of financial assistance options that include commission relief and marketing support for new and existing DoorDash partner restaurants to help during this challenging economic time.
In April we announced an additional $100 million in commission relief to support local restaurants with 5 or fewer locations. Beginning April 13 through the end of May, more than 150,000 local restaurant partners in the United States, Canada, and Australia will have their commissions reduced by 50%.
We’ve added more than 100,000 independent restaurant partners to DashPass—our subscription program which offers $0 delivery for consumers—for free to help them generate higher sales. We’re also reducing commissions for those merchants already on DashPass.
To help merchants easily make changes and communicate with their customers, we’ve created a guide on updating store hours, printing window signs, communicating with customers, and adding online ordering links to websites. To help businesses during this challenging time, we’ve created a dedicated resource center with information on assistance available from local, state, and federal governmental agencies and nonprofits.
We’re offering a priority access program to help restaurant staff that may find themselves with fewer hours at work sign up as Dashers so that they can meet their financial needs during this time by safely making deliveries.
To raise awareness that local businesses remain open for delivery and pickup, we’ve launched a campaign to drive more support to these businesses. Their front doors may be shut, but their kitchens are open, and these local restaurants need us now more than ever. Restaurants can learn more about how to get involved here.
We’re forging new partnerships with local governments and nonprofits across the United States to deliver food and supplies to vulnerable members of local communities. This is an expansion of our Project DASH initiative, which was launched in 2018 to use our logistics expertise to tackle hunger and food waste. In the face of COVID-19, we're partnering with local government agencies in New York City, San Jose, Stockton, and Portland, as well as non-governmental organizations such as the San Francisco-Marin Food Bank. Government agencies and community organizations interested in partnership can contact us here.
Through our national partner, United Way Worldwide, we will power deliveries from local agencies to food-insecure households, serving seniors, low-income families, and mobility-impaired individuals across the U.S. Nearly 1,100 local United Ways work with food banks and food pantries across the country every day. DoorDash will partner with United Way and the 211 network to launch this last-mile delivery solution in select cities on a rolling basis.
We’re actively partnering with hospitals in the U.S. and Canada to provide free access to Corporate DashPass and to establish a safe delivery drop-off process. Every employee will receive at least 60 days of free DashPass, which offers them $0 delivery fees and reduced service fees. Hospitals interested in this program can get started by filling out this form.
We’re monitoring information from government and health officials and will provide updates here as they become available from trusted sources.
According to the U.S. Food and Drug Administration (FDA) there is no evidence of food or food packaging being associated with the transmission of COVID-19.
According to a new study from the National Institutes of Health, the CDC, UCLA and Princeton University scientists in The New England Journal of Medicine, COVID-19 may be detectable for up to 24 hours on cardboard and 2-3 days on plastic. Out of an abundance of caution, we recommend that customers discard packaging they receive, from food or other deliveries, and then wash their hands before handling the order.
COVID-19 is the name for the illness caused by the novel coronavirus. According to the CDC, symptoms may appear 2-14 days after exposure and include fever, cough, and shortness of breath. Based on guidance from the CDC you should call your doctor if you think you have been exposed to COVID-19 or if you have symptoms. For the latest information, we recommend visiting the CDC website.
The CDC recommends the following tips to protect yourself and others: