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How to Add Store Essentials in the Merchant Portal

Everything you need to know about how to get started setting up your store on the Merchant Portal, like adding your restaurant address, phone number, and store hours.

10 min read
2022-08-14
Merchant Portal Store Essentials

Why is this important?

Without the right business hours, your customers won’t know when they can order from you.

What you’ll learn

The first step to set up your Store is by adding your restaurant’s information. In this course, you’ll learn how to:

  • Find your Store ID: 1 min

  • Setting Your Store Status: 1 min

  • Manage Store Settings: 6 min

  • Set up Store Hours and Special Hours: 2 min

How do I find my Store ID?

Your Store ID can help us identify which store is yours when you contact support. 

To identify your store ID:

1. Log in to the Merchant Portal or navigate to your store link on the DoorDash website.

2. In the URL, you'll find a series of digits which is your Store ID as shown below:

Merchant Portal - Store Essentials

How do I find my Store Status?

1. In the Merchant Portal, navigate to the Store Availability Tab in the left-hand menu bar.

Merchant Portal - Store Availability

2. Once there, you will see one of the 5 store status types: 

  • Open: Store is open and receiving orders 

  • Paused: Store is paused during Store Open Hours and not receiving orders 

  • Closed: Not receiving orders 

  • Inactive: Store activation steps have not been completed or not receiving orders, or has been marked as permanently inactive 

  • Deactivated: Store was activated but is now inactive and is not receiving orders (various root causes of Deactivation exist, including the Store has been inactive for a long period of time, or a Dasher reported the Store as Closed)

How do I update my store settings in the Merchant Portal?

Address

In the Settings section of the Merchant Portal, you can find the edit address field:

Merchant Portal - Store Status

1. Click on the Edit button to edit information.

2. In the address section, add your restaurant name.

Merchant Portal - Account Edit

3. Start typing in your address and select one of the drop-down addresses and Save.

Restaurant phone number

1. In the Settings section of the Merchant Portal, you will find a field called Contact Info

2. Add in your restaurant phone number by tapping on the Edit button.

Merchant Portal - Restaurant Phone Number

3. Before saving, make sure you select the correct country code for your phone number (for example, +1 for the U.S.).

Note: Only highlight the Contact Info edit button, not the Account one

Email Preferences

1. In the Merchant Portal, navigate to Settings.

2. Once you’re in the Email Preferences section, click on the slider bar to indicate whether you want to receive the daily/weekly store performance reports. 

Merchant Portal - Email Preferences

How do you manage store hours and special hours?

Store hours

1. In the Merchant Portal, navigate to the Store Availability tab.

2. Select Edit on Regular Menu Hours on the left of the page.

Merchant Portal - Edit Menu Hours

3. Set your desired regular scheduled hours and closures:

  • Add additional hours using the blue plus sign button.

  • To close your store on a specific day, tick the Closed box in that section.

  • To adjust the daily hours your store works, select a time from the drop-down menus specific to each day.

Merchant Portal - Open Hours for Menu

Note: DoorDash starts restricting deliveries 30 minutes before closing time to give stores adequate time to prep final orders.

Special Hours

1. In the Merchant Portal, navigate to the Store Availability tab.

2. Navigate to the bottom right section titled Special Hours and Closures.

3. Click Add New to add a new special closure or modify specialty hours.

4. Schedule your upcoming special hours and closures by selecting one of the available options.

5. If you want to customize special hours and closures, select the date range for specialty hours or mark as closed all day, and hit Save.

Author

Merchant Learning

Merchant Learning