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How to Access Your DoorDash Tablet

Using a DoorDash Merchant tablet is easier than ever.

5 min read
2022-08-13
Access Your Tablet

What you’ll learn

In this course, you’ll learn how to:

  • Learn about the DoorDash Tablet: 1 min

  • Access your tablet: 2 min

  • Turn on your DoorDash Tablet: 1 min

  • Log into your tablet: 1 min

Why is accessing your DoorDash Tablet important?

A DoorDash Merchant tablet makes it easy to manage orders in real-time, mark items out of stock, communicate with Dashers, and resolve issues with 24/7 access to Support.

What is a DoorDash Tablet?

A tablet is a thin device generally operated with a mobile operating system. It has a touchscreen display and there is a rechargeable battery built into it. Here are a few ways having a DoorDash Tablet makes running your business easier:

  • Track live orders: Get instant notifications about new and in-progress orders

  • Communicate easily: Communicate with Dashers and customers, leave Dasher feedback, and access DoorDash Support 24/7

  • Manage your store: Make changes to your store hours or mark an item out of stock

How do I receive a DoorDash restaurant tablet?

When you first sign up on DoorDash, you can choose how you’d like to be notified of new orders, whether on a desktop, tablet, and/or your phone. If you have never had a DoorDash tablet before or your tablet was lost or stolen, you can also request a tablet by reaching out to our support team.

1. Call +1 855-973-1040.
2. Press 2 for tablet support.

After you receive a confirmation email, you will receive your tablet within 7 days. Then you:

1. Watch a quick video explaining how to receive incoming orders.
2. Tap Review My Menu to ensure items and pricing are accurate.
3. Tap Open My Store to begin receiving orders.

How do I turn on my DoorDash Tablet?

1. Turn your tablet on by finding and pressing the power button.
2. A screen will appear with a DoorDash icon and a WiFi icon. Tap the DoorDash icon.
3. On the next screen, tap the Let’s Get Started button to begin.

How do I log in to the DoorDash Order Manager?

Whether you use a DoorDash-provided tablet or download the Order Manager App on your own Android tablet, DoorDash Order Manager helps you manage orders in real-time, mark items out of stock, communicate with Dashers, and resolve issues with 24/7 access to Support.

When your tablet arrives, you will already be logged in with your credentials. If you get signed out of the app and need to log back in, your user information can be found in the email you received when your tablet was delivered.

If you have a DoorDash Tablet

1. Open the Order Manager App on your DoorDash Tablet.
2. Log in with the provided username and password.

Mx - Learning Center - Tablet Log In Screen

If you want to switch to a tablet protocol

1. Reach out to DoorDash Support to request a switch.

If you are using your own tablet

1. Download the Order Manager App from the Google Play Store.
2. Open the app on your tablet.
3. Contact DoorDash Support to receive a tablet username and password.

Ready to set up your tablet?

Learn how to set up your tablet.

Author

Merchant Learning

Merchant Learning