According to a 2022 survey by the National Restaurant Association, the #1 challenge for restaurant owners was sourcing and retaining qualified workers. As the holiday season and some of the busiest days for food delivery approach, we want to help you make the most of your current team, hire seasonal staff if needed, and improve your operational efficiency.
How to prepare for the busy delivery days
Christmas and New Year’s are two of the busiest days for delivery, so we recommend creating an action plan to make sure you’re prepared. These tips can help you maximize sales, maintain customer service, and protect your team from burnout during the busy season.
1. Start hiring now
Whether you’re considering seasonal employees or looking to expand your team in the long term, early hiring allows you ample time for selection and training. By proactively building up your staff, you can meet increased demand without compromising service quality, ensuring customers have a positive experience.
2. Train your team on new updates
A well-trained team can handle increased workloads more effectively, reducing errors and providing customers a positive dining experience. Ensure your staff is well-versed in order management basics, customer interactions, and new tech updates.
We're committed to continuously improving your experience with DoorDash and thanks to our latest improvements, there are a number of new features your team should know about to help them save time. This includes the ability to provide refunds for out-of-stock items, easily manage scheduled orders, and even block a specific Dasher whenever necessary. If you want to learn how, head over to 2023 Fall Product Updates.
We’ve also improved our policy error charges. This change has been added to provide you with even more measures to prevent you from being charged for errors outside of your control. To find out more about this change, head over to How to Understand Error Charges and Dispute a DoorDash Charge.
3. Streamline your menu
When dealing with peak periods, it's a smart strategy to simplify your menu. By focusing on your best selling, efficient, and most profitable items, you can make your kitchen more efficient, reduce wait times, and minimize food wastage. A streamlined menu not only eases the burden on your kitchen staff but also helps customers make quicker decisions, which can lead to increased table turnover.
We’re here to help
As you prepare for the holiday rush, these strategies can make all the difference in your restaurant's success. By focusing on staffing, training, and streamlining your menu you will not only make your operations smoother but also create a great experience for your customers. If you’re not familiar with the Learning Center, check it out and share it with your team for educational how-to guides, product tutorials, and more.
Adjust your business strategy to meet consumer demand
Want to know how novel technologies, shifting consumer preferences, and strategic adjustments are driving changes in online ordering across Australia? You can find out with the 2023 Restaurant Online Ordering Trends Report, which includes insights like:
18% of consumers in Australia (15% in New Zealand) reported placing repeat delivery and pickup orders from the same restaurant at least once a week
78% of diners said they ordered pickup in the past month
6 pm local time is the most popular time to order food
You can read more about these insights and more in the 2023 Restaurant Online Ordering Trends report.
If you’re wanting to prepare your restaurant for summer, here are some tips on how to optimise your summer operations. Learn how to do more with a smaller team, including improving the flow of diners, pickup customers, and Dashers.