How does DoorDash work?
Offer delivery and pickup
Open a new revenue stream and offer pickup and delivery on DoorDash, with Dashers or your own drivers.
Access big spenders
Tap into DashPass subscribers, customers who order more frequently and spend more per order.
Offer delivery or pickup
Package orders for same-day delivery or customer pickup.
Market your restaurant
Advertise your restaurant on DoorDash and connect with thousands of new customers in your neighborhood. Plus, add marketing programs any time, like DashPass, where high-value customers see your business first.
The support you need
We're there for you 24/7/365 for live chat, email, and phone support. Use your DoorDash Tablet and POS integrations to fulfill orders with your back of house, and the Merchant Portal to manage your menu, analyze sales, and respond to customer ratings.
Explore the DoorDash product suite
Increase opportunities to grow sales and reach new customers by featuring your store on DoorDash.
Reach DoorDash customers while using your own fleet for fulfillment, and control every step of the delivery process.
Offer quick and easy pickup for online orders, so customers nearby can grab your food to go.
Increase your visibility on DoorDash and reach new and existing customers with easy, cost-effective marketing campaigns.
Customers see your business first and pay lower fees when they order from you — at no added cost to you.
Frequently asked questions
Restaurants receive a notification when a customer has placed an order. You’ll have the opportunity to accept the order and confirm an estimated prep and delivery time. Then, simply prepare the items and hand them off to a Dasher for delivery, or let customers come to you for Pickup.
Once an order is ready for delivery, a Dasher will arrive at your location to pick up the package before transporting it to the customer. Customers can track order progress through DoorDash’s state-of-the-art logistics platform and tip drivers.
Yes, DoorDash Drive is a white-label delivery product designed specifically for businesses with their own ordering platforms. Accept orders through your own systems, then partner with Dashers for delivery.
Yes, DoorDash offers Self-Delivery, which enables restaurants to accept orders through DoorDash but use their own fleets for fulfillment.
Alcohol delivery with DoorDash is available in a growing number of locations for alcohol retailers and restaurants, subject to local laws and regulations.