When you think of DoorDash, you think of delivery — but the DoorDash Merchant Suite delivers many ways to help you grow.
Grow online with DoorDash
On Marketplace, offer delivery and pickup on the DoorDash app and unlock the active DoorDash customer base. After choosing the products that work for your business, you’ll create a store page for the DoorDash app. Once your store is live, customers can find and place orders from your business. Or use On-Demand Delivery to offer delivery from your own app or site by tapping into DoorDash’s network of Dashers.
Attract new customers
Offer discounts, free delivery, or free or discounted items to new customers with Promotions. When you run a promotion, your business will be prominently featured to your target audience in the Offers tab of the DoorDash app.
Increase order volume & size
Increase order volume and size (and, as a result, profits) with Promotions that provide customers with discounts or free items only when they reach a specific minimum order size. If you already offer beer, wine, liquor, or cocktails in-store, add alcohol to your DoorDash menu to help increase ticket sizes and reach customers looking to order both food and alcohol.
Easily manage your DoorDash store
Merchant tools help you manage your DoorDash business. Review live orders, communicate with drivers and customers, respond to customer reviews, analyze sales, and more. Plus, get 24/7 phone and chat support for all your DoorDash needs.
Market your restaurant
Advertise your restaurant on DoorDash and connect with thousands of new customers in your neighborhood. Plus, add marketing programs any time, like DashPass, where high-value customers see your business first.
"It's all about reaching a new audience. DoorDash has really helped our business grow.”
Charlie Hoyek, Owner
Manoosh Pizzeria, Sydney
Frequently Asked Questions
Restaurants receive a notification when a customer has placed an order. You’ll have the opportunity to accept the order and confirm an estimated prep and delivery time. Then, simply prepare the items and hand them off to a Dasher for delivery, or let customers come to you for Pickup.
Once an order is ready for delivery, a Dasher will arrive at your location to pick up the package before transporting it to the customer. Customers can track order progress through DoorDash’s state-of-the-art logistics platform and tip drivers.
Yes, DoorDash Drive is a white-label delivery product designed specifically for businesses with their own ordering platforms. Accept orders through your own systems, then partner with Dashers for delivery.
Yes, DoorDash offers Self-Delivery, which enables restaurants to accept orders through DoorDash but use their own fleets for fulfillment.
Alcohol delivery with DoorDash is available in a growing number of locations for alcohol retailers and restaurants, subject to local laws and regulations.