Increase orders with Promotions
Drive sales and attract new and repeat customers with promotions that entice them to order and spend more per order.
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Stand out from the crowd
Boost your visibility
On average, stores that run promotions see a 20% increase in sales.**
Customize your offers
Target new, existing, and/or lapsed customers with a discount or offer that fits your business goals.
Get discovered
Your business will be featured in the Offers tab of the DoorDash app and tagged with a promotion badge.
How it works
Incentivize new, existing, and/or lapsed customers to order from your store with a discount, free delivery, or a discounted or free item. When you run a promotion, your business will be prominently featured to your target audience in the Offers tab on the DoorDash app. Get step-by-step instructions and learn best practices for how to create, customize, and optimize DoorDash marketing campaigns.
Explore DoorDash promotions
Discounts for Customers
Attract new customers or win back lapsed ones with a percentage or dollar amount discount.
$0 Delivery Fee
Entice customers by covering the delivery fee when they place an order from your business.
Free or Discounted Item
Increase margins with a free or discounted item from your offerings.
Reach more customers with in-app advertising
Get more people to discover your promotion by also running a sponsored listing on DoorDash. You only pay for ads when an order is placed through it —you aren’t charged for clicks or impressions.
"More visibility on the DoorDash platform brought us more sales."
Erin McCully
Director of Off-Premise Sales, Modern Market Eatery
Frequently Asked Questions
Once you’re a DoorDash partner, log into the Merchant Portal and navigate to the Marketing tab.
Select “Create Campaign” and choose the campaign type based on your goals.
Customize your promotion details, set a duration, select participating stores, and then launch your campaign.
After your campaign is live, view its performance in the Marketing tab in the Merchant Portal. You can make adjustments or end your campaign at any time.
Your target audience will see your promotion when they visit your store on DoorDash, as well as in the Offers tab of the DoorDash app—the go-to destination for discovering current promotions and discounts from nearby businesses on DoorDash.
You can target new, existing, lapsed or all customers in your delivery area by selecting from the following promotions:
Discount for Customers: Attract new customers or win back lapsed customers with a percentage or dollar amount discount. Set a minimum subtotal to increase ticket sizes.
$0 Delivery Fee for New Customers: Entice customers by covering the delivery fee when they place an order from your business.
Offer Free or Discounted Items: Offer customers a free or discounted item from your menu.
No, you don't. Promotions are designed for busy merchants with varying levels of marketing experience. Visit the Marketing tab in the Merchant Portal and we’ll guide you through the creation of your promotion. Once your promotion is live, you’ll easily be able to make adjustments and monitor its performance in the Merchant Portal.
You only pay for confirmed orders placed through your promotion. That means your marketing dollars result in actual sales — not just clicks or impressions.
Here is an example cost structure for a promotion on DoorDash: Cost of delivery (e.g. $4.99) or Customer discount ($ or % off) + DoorDash Marketing fee = overall cost per order.
Read more frequently asked questions.