Keep customers happy with dedicated support

Introducing Customer Support Solutions. Quickly resolve any issues and show customers you care with a dedicated support line staffed by highly-trained agents.

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Use a dedicated customer support line staffed with highly trained agents

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Excellent customer service

Dedicated support agents provide around-the-clock, 24/7 coverage.

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Reduce refund costs

Lose less on refunds with robust fraud detection and prevention tools.

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Simplify operations

Create a singular touchpoint for delivery customers to resolve issues.

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How it works

1. White-label support 

Our agents are trained to represent your brand. 

2. Customers call about an order

When a customer calls about an existing order, they'll be directed to support agents who do live order troubleshooting.

3. Agents resolve the issue fast

DoorDash provides 100% coverage of Drive On-Demand customer support calls with more than 14,000 trained agents across 31 locations.


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Products designed for your own channels

The new DoorDash Commerce Platform offers an à la carte suite of products that help you grow your business on your own channels — whether that’s in-store or off-premise.

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