Meet your Merchant Experience Partner
Your Merchant Experience Partner will be your new personal support contact for all of your DoorDash account needs.
Here to help
You can contact your Merchant Experience Partner for account-related support questions like:
Banking & Reconciliation
Updated banking, reporting support, deposit discrepancies
New menu descriptions, photo edits, adding or removing items
Pickup instruction changes, commissions, new contact information
How to contact
You can reach your Merchant Experience Partner directly by emailing firstname.lastname@example.org. When reaching out, please be sure to include the following details:
Store IDs (if known)
Best phone number to call (for any necessary follow-up)
A detailed description of the issue (example here)
Merchant Experience Partners are available 8AM - 4PM PT Monday-Friday.
Need live order support?
For any live order issues such as modifying an existing order, getting a Dasher assigned, or getting an order reimbursement, please continue to contact our 24/7 Support line at 855-973-1040 or chat through your tablet for the swiftest response.