Get Started

How to Get Started on DoorDash

Learn how to get started, set up your store, and begin taking orders in no time.

8 min read
6/12/2022
Get Started on DoorDash

What you’ll learn

In this course, you’ll learn how to:

  • Sign-up: 1 min

  • Complete the set-up process: 1 min

  • Activate your Tablet: 3 min

  • Go live and start receiving orders: 1 min

  • Review your sales: 1 min

  • Get help and support: 1 min

Why is getting started on DoorDash important?

By partnering with DoorDash, online ordering for restaurants is made easier for you and your customers. In fact, a recent DoorDash survey found that a majority of merchants say that without DoorDash, their overall revenue (58%), new customer growth (52%) and revenue growth (51%) would have been lower.

How do I sign up on DoorDash?

Getting started on DoorDash is easy.

1. Select the pricing plan that works best for you. With our basic package, you can try our standard delivery and pickup service for free for your first 7 days. These are also complimentary in a plus or premier plan.
2. On the top right corner of this page, click on Get Started.
3. Fill out the form.
4. Wait to receive a confirmation email from DoorDash.

If you already have an account, and you're having trouble logging in, check out our article on How to Log In to the Merchant Portal.

How do I complete the set-up process on the DoorDash Merchant Portal?

Make sure that when you’re enrolling, you have the following information handy. You will need it during the signup process:

  • Legal Business Name

  • EIN Number (GST/HST Number for Canada)

  • Business Owner Name

  • Business Owner Date of Birth

  • Routing Number

  • Account Number

Once you’ve completed the sign-up process, you’ll receive a series of emails from DoorDash to finalize your store setup. These include details on how to:

Having trouble understanding the different sections of the Merchant Portal? Check out our article on How to Navigate the Merchant Portal.

How do I activate my DoorDash tablet?

Partners who choose a tablet to receive orders will receive their device within 7 days after receiving a confirmation email. Once you receive your tablet, you’ll need to follow these steps to activate your tablet:

1. Read up on how to access your DoorDash tablet.
2. Tap Review My Menu to ensure items and pricing are accurate.
3. Tap Open My Store to begin receiving orders.

If you’re having trouble setting up your tablet, check out our article on How to Set Up Your Tablet.

How do I go live and start receiving orders?

When you and your staff are ready to begin receiving orders, you’ll go-live within the app. Here are a few best practices:

  • Order Fulfillment: Keep your menu and hours updated and confirm orders when they come in to ensure Customer orders don’t get cancelled.

  • Order Accuracy: Double check orders so you catch any special instructions and don’t miss items, and use bag stickers to ensure contents stay in the bag during delivery.

  • Delivery Time: Input accurate food prep times, consider designated Dasher parking, and create food pickup areas to reduce the amount of time Dashers wait for food.

If you’re unsure how to manage your incoming and live orders, take a look at our article on How to Manage Orders on DoorDash.

How do I review my sales?

You’ll receive payments from DoorDash every Thursday for the prior week. If you want to dive deeper into your order history, payments, and more, check out How to Utilize DoorDash Reporting.

How can I contact DoorDash Merchant support?

If you need help, head over to the Learning Center. If you still need help, check out our article on How to Contact DoorDash Merchant Support.

Author

Merchant Learning

Merchant Learning