Get Started

How to Get Started on DoorDash

Learn how to get started, set up your store, and begin taking orders in no time.

8 min read
19/10/2023
Get Started on DoorDash

By partnering with DoorDash, online ordering for restaurants is made easier for you and your customers. In fact, a recent DoorDash survey found that a majority of merchants say that without DoorDash, their overall revenue (58%), new customer growth (52%) and revenue growth (51%) would have been lower.  In this article, you’ll learn how to get started with DoorDash, complete the DoorDash merchant signup, set up your store, and begin taking orders in no time.

How do I sign my business up for DoorDash?

Getting started on DoorDash is easy.

1. Select the pricing plan that works best for you. With our basic package, you can try our standard delivery and pickup service for free for your first 7 days. These are also complimentary in a plus or premier plan.
2. On the top right corner of this page, click on Get Started.
3. Fill out the form.
4. Wait to receive a confirmation email from DoorDash.

If you already have an account, and you're having trouble logging in, check out our article on How to Log In to the Merchant Portal.

What is the DoorDash merchant sign-up process?

Make sure that when you’re enrolling, you have the following information handy. You will need it during the signup process:

  • Legal Business Name

  • EIN Number (GST/HST Number for Canada)

  • Business Owner Name

  • Business Owner Date of Birth

  • Routing Number

  • Account Number

Once you’ve completed the sign-up process, you’ll receive a series of emails from DoorDash to finalize your store setup. These include details on how to:

Having trouble understanding the different sections of the Merchant Portal? Check out our article on How to Navigate the Merchant Portal.

How do I activate my DoorDash tablet?

Partners who choose a tablet to receive orders will receive their device within 7 days after receiving a confirmation email. Once you receive your tablet, you’ll need to follow these steps to activate your tablet:

1. Read up on how to access your DoorDash tablet.
2. Tap Review My Menu to ensure items and pricing are accurate.
3. Tap Open My Store to begin receiving orders.

Make sure to check out How to Set Up Your Tablet.

How do I go live and start receiving orders?

When you and your staff are ready to begin receiving orders, you’ll go-live within the app. Here are a few best practices:

  • Order Fulfillment: Keep your menu and hours updated and confirm orders when they come in to ensure Customer orders don’t get cancelled.

  • Order Accuracy: Double check orders so you catch any special instructions and don’t miss items, and use bag stickers to ensure contents stay in the bag during delivery.

  • Delivery Time: Input accurate food prep times, consider designated Dasher parking, and create food pickup areas to reduce the amount of time Dashers wait for food.

If you’re unsure how to manage your incoming and live orders, take a look at our article on How to Manage Orders on DoorDash.

How do I review my sales?

You’ll receive payments from DoorDash every Thursday for the prior week. If you want to dive deeper into your order history, payments, and more, check out How to Utilize DoorDash Reporting.

How can I contact DoorDash Merchant support?

If you need help, head over to the Learning Center. If you still need help, check out our article on How to Contact DoorDash Merchant Support.

DoorDash Basics FAQ

How do I cancel my DoorDash merchant account?

We are incredibly sad to be parting ways, but will certainly honor your request to deactivate your store on DoorDash. Follow the steps below depending on if you received a DoorDash tablet or not:

If you are a DoorDash partner without a tablet

  1. Contact merchant support to request a deactivation. Fill out your store information, select Account Support in the dropdown, and briefly detail your request to deactivate. If you’d ever like to reactivate your account, please use the same link.

If you have a DoorDash Tablet:

  1. Contact merchant support to request a deactivation. Fill out your store information, select Account Support in the dropdown, briefly detail your request to deactivate, and mention you have a DoorDash tablet. Remember to return the tablet! Look out for communications on next steps.

Once you get DoorDash set up, you’re ready to start taking orders from customers. You can now start expanding your reach and grow your business.

Have questions about logging in? Head over to How to Log In to the Merchant Portal.

Author

Merchant Learning

Merchant Learning