Grow sales on your own channels with Online Ordering
Build your brand and acquire new regulars with commission-free online ordering done directly through your own channels.
Already on DoorDash? Log in to try it.
Make your website your most profitable channel
Grow your business
Adding visible ways for customers to order online can help increase sales by up to 30%.
Build your brand
Totally own the look and feel of your online ordering channel with customizable branding.
Increase customer loyalty
Encourage repeat business with easy ordering and personalized loyalty and gift card programs.
How it works
Orders placed through your own channels (website, native apps, social media, Google page) will show up on your tablet or POS system. Delivery orders will be fulfilled by Dashers, and pickup orders will be collected in your store by customers. You will not be charged a commission for Online Ordering orders, you just pay payment processing (2.9% + $0.30 per order).
Set up Online Ordering
Sign up, customize, and launch Online Ordering in less than an hour. Receive and manage online orders through your DoorDash tablet, POS system, or however you choose to process online orders. There's no need to train your staff on anything new. Need help? Our onboarding team will help you get set up for free.
Pricing that's simple
Online Ordering
Grow your business with Online Ordering, which helps you generate commission-free orders directly through your website.
Credit card processing fee
Delivery fee, includes GST
Frequently Asked Questions
Setup & Management
If you are an existing DoorDash partner, log in to your Merchant Portal to sign up for Online Ordering. In less than an hour, you can easily create a smart ''Order Now'' button to immediately add to your website and start accepting orders. And if you need help from DoorDash, it typically takes 2 business days to launch Online Ordering. If you are not an existing DoorDash partner, complete the form at the top of this page and a member of our onboarding team will reach out to help you get started. The activation process will take about 2-3 weeks.
No, you can sign up for Online Ordering without listing your business on DoorDash. And if you'd like to join DoorDash Marketplace, Online Ordering is included in all of our Marketplace plans. Learn more.
Log in to your Merchant Portal, then go to the "Add Online Ordering" tab to sign up for Online Ordering. Customize your online ordering system with your logo and colors, then review and accept the fees and terms. You'll then get a link for Online Ordering, which you can add to your website, social media channels, and Yelp and Google profiles to start accepting orders. If you need support, our onboarding team can help you install Online Ordering on your website for free.
If you're already on DoorDash, Online Ordering uses the same menus and hours as your DoorDash Marketplace listing. To make updates, simply log into the Merchant Portal and navigate to the Menu Manager tab. Any changes you make will be applied to both your DoorDash Marketplace listing and Online Ordering.
If you're not a DoorDash partner, you will still use the Merchant Portal to make updates to Online Ordering.
We recommend adding the Online Ordering link to your website in your navigation bar or as a Smart "Order Now" Button. You can also drive online orders by adding your Online Ordering link to all of your marketing channels, including social media profiles and posts, Yelp pages, and Google My Business profiles.
If you don't have a website, your Online Ordering page can serve as your website — which you can promote across your marketing channels. That said, we've found that businesses have greater success with online ordering when they have website. We can also help you build a website or a mobile app to host your Online Ordering site.
Order Fulfillment
You can choose to receive and manage online orders through a DoorDash tablet, or directly integrate with your POS system. We also offer the ability to receive orders via email or phone.
Online orders placed through your own channels will be fulfilled by Dashers, or you can opt to use your own drivers with DoorDash Self-Delivery. Pickup orders will be collected in your store by customers.
DoorDash Online Ordering is compatible for direct integration with select POS providers. You can have DoorDash online orders sent to your POS either through direct POS integrations (SICOM, Novadine, Shift4, Xoikos, Eatsa, Redcat, Aloha, Square, Toast, Adora, Xenial and a few others) or several middleware providers (e.g. Olo Rails, ItsACheckmate, Chowly, Ordermark, Omnivore, Otter, and others).
Our POS integrations have some limitations compared to our tablet functionality (e.g., you cannot view future scheduled orders or see a Dasher's real-time location), so we recommend keeping a DoorDash tablet nearby.
Reporting and Financials
You can choose to receive weekly or daily direct deposits from DoorDash at no charge. Update your payment settings at any time by logging into the Merchant Portal and navigating to the Settings tab.
Your online order sales and order-level reporting are available in the DoorDash Merchant Portal, under the Orders tab.
Pricing
Online Ordering has no monthly fees or commission fees. Businesses pay payment card processing fees of 1.75% of the total transaction amount + AU$0.30 per order. On pickup orders there are no other fees. On delivery orders, you pay AU$5.50 per delivery to DoorDash to fund the cost of a Dasher delivering the order.
Customers pay no fees on Pickup orders. For delivery orders fulfilled by Dashers, customers pay a AU$5.99 delivery fee.