Access new customers with DoorDash
550,000+ businesses are growing with DoorDash
Delivering more
When you think of DoorDash, you think of delivery — but the DoorDash Merchant Suite delivers many ways to help you grow.
Grow online with DoorDash
On Marketplace, offer delivery and pickup on the DoorDash app and unlock the active DoorDash customer base. After choosing the products that work for your business, you’ll create a store page for the DoorDash app. Once your store is live, customers can find and place orders from your business. Or use On-Demand Delivery to offer delivery from your own app or site by tapping into DoorDash’s network of Dashers.
Attract new customers
Offer discounts, free delivery, or free or discounted items to new customers with Promotions. When you run a promotion, your business will be prominently featured to your target audience in the Offers tab of the DoorDash app.
Increase order volume & size
Increase order volume and size (and, as a result, profits) with Promotions that provide customers with discounts or free items only when they reach a specific minimum order size. If you already offer beer, wine, liquor, or cocktails in-store, add alcohol to your DoorDash menu to help increase ticket sizes and reach customers looking to order both food and alcohol.
"Our DoorDash-only campaign saw delivery orders increase 150%."
Maggie Dango, General Manager
RoyAl's Chicken and Burgers, Perth
Explore insights you can use
Analyze sales, access financials, respond to reviews, and check out customer insights including zip codes for delivery. Log on to the Merchant Portal or use the Business Manager App on your phone.
We’re committed to strengthening neighborhoods
Since our founding in 2013, DoorDash Marketplace has generated over $100 billion in sales for merchants.
Restaurants
Whether it’s reaching new customers, increasing orders, or offering easy financing, we’re delivering more ways to help restaurants grow.
Liquor Stores
Deliver beer, wine, and liquor while maintaining compliance with local delivery laws and regulations.
Convenience
Grow your convenience store sales by letting customers order household products on demand by listing your store on DoorDash or offering your goods in your local DashMart.
Get the most out of DoorDash
We provide customized, accessible support whenever you need it, including 24/7 phone and chat support, account help, and direct communication with assigned drivers.
Plus, visit the Learning Center to view step-by-step tutorials and training videos on setting up, running, and growing your store on DoorDash, so you can grow profits and reach more new customers.
Access opportunity, capital, and community
We’ve developed a number of initiatives to support you, your business, and the causes you care about.
Healthcare, Hiring, and Training Benefits
We’ve teamed up with companies like EdApp to offer custom discounts on valuable services.
Chief Restaurant Advisor
The Chief Restaurant Advisor regularly meets with DoorDash leaders, employees, and local restaurateurs hosting industry roundtables, attending strategy meetings, and providing feedback on products and services.
Disaster Relief Fund
We aim to reduce the financial burden on small businesses following a natural disaster with access to $10,000 grants, helping keep their doors open.
Accelerator for Local Restaurants
The Accelerator improves access to technical assistance, restaurant education, and grants, with resources, speakers, and content most relevant to restaurants owned by women, immigrants, and people of color.
Frequently Asked Questions
While there is no activation fee to join Marketplace, we charge a commission rate, a percentage of the order subtotal, on all orders: 30% for Marketplace Classic orders (or 33% for DashPass orders) and 14% for pickup orders. Get started to understand your business's commission rate.
On-Demand Delivery connects your business with drivers to complete deliveries placed on your ordering platform. That means when customers order from your website, app, or other channels with On-Demand Delivery, we charge a flat per-order fee for you to use Dashers to deliver orders.
There are no monthly or annual software fees or activation fees to partner with DoorDash. Learn more about pricing.
DoorDash does not charge an activation fee, subscription fee, software fee, cancelation fee, contract fee, or any hidden fees. However, certain fees may be applicable for additional products or services as you opt in, such as:
If you choose to use the DoorDash Tablet to accept orders, you can use it for free for the length of your trial, then $6 per week in the US, $3 per week in Canada, and $0 per week in Australia and New Zealand. You can also accept orders via point of sale integrations, email, or fax at no cost to you.
Marketing fees if you choose to use Promotions to grow your sales.
DoorDash charges fees and commission rates to bring value to your business and community. Here are some of the items they cover:
Advertising and marketing: Being on the DoorDash app puts your business in front of new customers every day.
Delivery driver costs: We empower our community of Dashers, who make every delivery possible, by providing them flexible earning opportunities with competitive local pay, promotional pay, 24/7 support, third party insurance, and exclusive discounts. Learn more about the Dasher Community at Dasher Central.
Customer service and support for consumers, merchants, and Dashers: Customers, business owners, and Dashers all have unique needs that often need addressing immediately. When something goes wrong with an order, we have a 24/7/365 team of people ready to help solve customer issues, so they’ll continue to order from your business.
Technology platform costs: It takes a world-wide, world-class logistics, engineering, coding, marketing, and operations team to keep the DoorDash app and website, our Merchant Portal and tablet, and our Dasher app running. We hire the best and expect the best from our team.
Credit card processing: With the exception of Storefront (where you only pay a credit card processing fee* with no additional commissions, monthly fees or per-order fees), all DoorDash offerings include credit card processing, so you have less to worry about when it comes to overhead expenses.
*2.9% of the total transaction amount + $0.30 per order
Merchant partners can either choose to receive a weekly direct deposit from DoorDash or opt in to daily payouts at no charge.
Read more frequently asked questions here. You can always contact us as well, or get in touch with support if you’re already a partner.