Information

Coronavirus (COVID-19)
Resource Center for Dashers

While COVID-19 changes the course of daily lives around the globe, Dashers and Couriers continue to power critical deliveries that support local businesses, customers, and communities in need. Here, you’ll find information to help you navigate DoorDash and Caviar’s COVID-19-related programs as well as resources regarding relief that may be available under federal stimulus legislation.

To all the Dashers and Couriers, whether you’re on or off the road: Thank you.

 

Have COVID-19 vaccine questions? We have answers.

YouTube Dasher Bentley Koup, Doctor On Demand's Dr. Taylor, and DoorDash joined up for a webinar addressing the most commonly asked COVID-19 vaccine questions from the Dasher community.

 

Plus, find answers to even more questions from Dashers on Doctor On Demand's blog, available here.

Our platform

Health & Safety

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Local Businesses

DoorDash Programs

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Communities

Federal Programs

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Health & Safety

Vaccine Resources

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Health & safety for Dashers on the road

Personal protective equipment

To help Dashers and Couriers protect themselves while they’re on the road, we created a special Dasher-only store to provide key healthcare items. This store is available to active Dashers and Couriers in all markets and can be accessed with the email address associated with your Dasher or Courier account. We will continue to share information about accessing this store, ordering, and reordering with Dashers and Couriers via email.

Currently we have made these items available to any Dasher or Courier who has completed a delivery in 2020. We will continue to add access for new and returning Dashers and Couriers who join the platform on a weekly basis.

These items are available for reorder weekly. Simply visit the link you received in your email, and use the email address associated with your Dasher account to enter the store.


Masks and Facial Coverings

As of August 31, 2020, masks are required for all customers, merchants, and Dashers who use the DoorDash platform in keeping with guidance from the CDC and other public health officials. Face coverings can be bandanas, scarves, neck gaiters, or other clothing without visible holes or valves.

All active Dashers in the US, Canada, and Australia can now order consumer-grade masks from the special Dasher store completely free of charge, with both the product and shipping costs entirely covered. Please find details about accessing this special Dasher storefront in your email inbox.

You can also learn to create your own face covering here.

 


No-Contact Delivery

All customer orders will now be marked “leave at the door” or “no-contact” by default. This means you’ll receive a text informing you to “leave the order at the door” followed by specific instructions from your customer. If you don’t receive specific instructions, you may, as always, contact your customer for details. Do not put yourself or the customer at risk by handing the order directly to the customer. 

You can also request a no-contact delivery anytime. Simply contact your customer to arrange a safe, clean location to place the food.

Merchants are also updating pickup protocols. In order to ensure smooth and safe pickups, merchants will provide any new pickup instructions in the Dasher app. For your safety, please us social distancing guidelines - which means 6 ft. or 2 meters between you and others - when picking up orders from merchants.

Learn more about no-contact deliveries here

Support for Dashers in need

COVID-19 Screenings & Telehealth Visits

Through Doctor On Demand, one of the nation’s leading healthcare platforms, all U.S.-based Dashers can complete an online risk assessment for COVID-19 and access virtual urgent care visits if needed for just $4. Any Dasher who needs urgent care will also then receive vouchers for two follow up visits, each also for just $4.

 

The Doctor On Demand coronavirus screenings are available for Dashers and Couriers to take anytime, and your account will never be suspended for taking a screening or completing an urgent care visit. 

Discounted therapy visits are also available for active Dashers, with rates starting at $4 for 25 minutes.

Visit doctorondemand.com/doordash for details.

 


COVID-19 Financial Assistance

Financial Assistance is available for eligible Dashers and Couriers who: 

  • Have tested positive for COVID-19, 
  • Have been individually instructed to self-quarantine by a medical professional or public health official,
  • Are at higher risk for severe illness due to COVID-19,
  • Or have a housemate who fulfills at least one of the above criteria 

To be approved, you will need to apply, simply submit a relevant doctor’s note, and, if needed, proof of your shared residence. 

Learn more about applying for Financial Assistance and additional eligibility criteria here

*Average weekly earnings will be based on your last three months of earnings before the date of infection or quarantine, not including any weeks prior to your first delivery. Dasher or Courier must have a valid account and be in good standing. Dasher or Courier must have been on the DoorDash or Caviar platform at least thirty (30) days as of the date of infection or quarantine and completed at least thirty (30) deliveries over the thirty (30) days as of the date of infection or quarantine. Upon submitting a claim, your Dasher or Courier account will be temporarily suspended to protect the DoorDash and Caviar communities. DoorDash reserves the right to modify or cancel this program at any time. DoorDash and Caviar may require verification of COVID-19 infection or quarantine order to provide financial assistance.


COVID-19 Support Programs
United States

Tax Benefits Available Under the Families First Coronavirus Response Act

Potential tax and unemployment benefits may be available for Dashers who have experienced lifestyle changes due to the COVID-19 outbreak. The Families First Coronavirus Response Act (FFCRA) was signed into law on March 18th, 2020, and it extends sick and family leave tax credits to independent contractors. 

Tax professionals recommend that you keep a record of the number of days you are unable to work due to COVID-19 this year, and claim these benefits on your 2020 tax returns. As always, please seek the guidance of a tax professional for any questions you may have about your unique situation.


Sick Leave

The FFCRA established eligibility criteria allowing self-employed workers or independent contractors to qualify for COVID-19-specific sick leave tax benefits. These credits are available to qualifying individuals who are unable to work because they: (1) are subject to a federal, state, or local quarantine related to COVID-19; (2) have been advised by a health care provider to self-quarantine due to concerns related to COVID-19; or (3) are experiencing COVID-19 symptoms and seeking a medical diagnosis. 

 

The FFCRA sick leave benefit for eligible Dashers takes the form of a tax credit.  For most Dashers, the value of the credit will be calculated by multiplying their average daily earnings from delivery work by the number of days, capped at 10, that they are unable to perform delivery work during the taxable year. 


Family Leave

The FFCRA extended similar benefits for family care to provide relief for those who are unable to work due to family members being affected by COVID-19. Dashers are eligible to receive tax credit relief if they are unable to work because they are: (1) caring for an individual who has been directed to self-isolate by a public health official or is required to stay-at-home due to a federal, state, or local quarantine or isolation order; or (2) caring for a child if the child’s school or place of care has been closed, or child care provider is unavailable due to COVID-19 precautions. 

Dashers who are unable to work due to these conditions may be eligible to receive tax relief equal to the number of days they cannot perform delivery services, multiplied by $200 or 67 percent of their average daily income, whichever is lesser, for up to a 50 day period. This means if you are unable to deliver due to a loved-one or dependent being sick or quarantined, you may be eligible to  receive up to 67 percent of your income or $200 per day. 

Pandemic Unemployment Assistance Available Under the CARES Act

To provide further relief to individuals and small businesses affected by COVID-19, Congress passed the Coronavirus, Aid, Relief, and Economic Security (CARES) Act on March 27th. The legislation extends up to 39 weeks of Pandemic Unemployment Assistance (PUA) benefits to self-employed individuals and independent contractors who are unable to work because of COVID-19. States are responsible for administering the PUA program and are working now to set these programs up.

Federal Programs
Canada

If you or your family members have suffered a decrease or loss in income due to the COVID-19 outbreak, we want to ensure you are aware of programs the federal government has put in place to provide assistance where possible.


Canada Emergency Response Benefit

Since you are an independent contractor, if you have experienced a loss of income caused by the COVID-19 pandemic, you may be eligible to receive the Canada Emergency Response Benefit (CERB).

If you recently had income of at least $5,000 in 2019 and were forced to stop working due to COVID-19 or are eligible for Employment Insurance (regular or sickness) benefits, the CERB will provide you with $2,000 per month for up to 16 weeks. Benefits are available now through October, 2020.

You can find the application form here.


Efforts to Provide Support to Low-Income Essential Workers

The federal government is working actively with provinces and territories to provide low-income workers (making less than $2,500 per month through full-time work) that have been deemed essential with temporary pay increases.

The government has yet to release details regarding eligibility criteria or amounts for this financial assistance, but if you think you may qualify, we encourage you to monitor their website for further information.

Vaccine Resources

 
Find a Vaccination Location 
 
If you are currently eligible to get vaccinated, you can enter your zip code at VaccineFinder.org to find a vaccination location and schedule an appointment near you. You'll be able to see the following information about vaccine providers in your area (available for most states):
  • types of COVID-19 vaccines available
  • website & phone number
  • hours of operation
  • instructions on how to take the next step to get vaccinated
We understand that there are a limited number of appointments available, so it is recommended that you try to schedule an appointment as soon as you are eligible and keep trying if you don’t succeed the first time. For more information on the COVID-19 situation (including risk levels, infection rates, and vaccine eligibilities) in your area, visit Covid ActNow.

 

United States

Below, you’ll find a list of each state and the corresponding phase in which delivery workers, including Dashers, currently become eligible for the vaccine. Of course, you may be eligible to receive the vaccine sooner, depending on personal circumstances like age, health conditions, or any other primary employment, such as healthcare work and education. 

Vaccination phases that include essential workers like Dashers are continuously being updated. Please check your state’s vaccination website resource page for the most up-to-date information.

 

 

 

Canada

Below, you’ll find a list of each province and the corresponding phase in which delivery workers, including Dashers, currently become eligible for the vaccine. Of course, you may be eligible to receive the vaccine sooner, depending on personal circumstances like age, health conditions, or any other primary employment, such as healthcare work and education. 

Vaccination phases that include essential workers like Dashers are continuously being updated. Please check your area's vaccination website resource page for the most up-to-date information.

New Brunswick Stage 3

Newfoundland and Labrador Phase 2

Nova Scotia Not yet determined

Ontario Phase 3

Prince Edward Island Phase 2

The following provinces have not prioritized essential work. Follow the links below to learn more about when you may be able to access the COVID-19 vaccine in your area.

Alberta

British Columbia

Manitoba

Northwest Territories

Nunavut

Quebec

Saskatchewan

Yukon Territory