Rewarding the top-rated and most-reliable restaurants on DoorDash.
The benefits of being Most Loved
Most Loved restaurants get more visibility, increase your earning potential, and enjoy exclusive perks.
You’ll be featured on the app homepage. More visibility means more potential orders.
Attract new customers
Being a Most Loved restaurant builds credibility and trust with customers who want to try something new.
Free marketing toolkit
Proudly display your hard-earned Most Loved status with special marketing materials.
How to become a Most Loved restaurant
On the first Thursday of every month, we evaluate your performance from the month before.
Meet monthly performance goals
Maintain an overall lifetime rating of 4.5+
Monthly Performance Goals
Less than 0.3% avoidable cancellation rate
Measures orders that were cancelled for reasons that are within your store’s control.
Less than 2.25% missing or incorrect rate
Measures orders reported with missing or incorrect items.
Less than 2 mins avoidable wait
Measures the average amount of time Dashers wait for orders at your store after you said they would be ready.
4.7+ average customer rating
The average star rating received on DoorDash for your store within the month.
25+ completed deliveries
The number of completed orders you’ve received through DoorDash within the month.
Track your progress
Want more information on your store’s performance? You can view your performance metrics at any time in the Merchant Portal under the Operations Quality tab.
Are your numbers not quite where you want them?
Identify the metrics you need to improve to better your customer experience and reach "Most Loved" status.
Ensure your hours are correct, especially on holidays. Confirm your business and menu hours to avoid cancellations due to your store being “closed.”
Confirm orders quickly or set up auto-confirm to avoid cancellations due to lack of confirmation.
Pause your store if you're too busy to accept orders right now to avoid having to cancel them.
Provide Dasher instructions if your store is hard to locate or can be easily missed by Dashers.
Remember: Customers who experience an Avoidable Cancellation at your store are less likely to order from you again!
Ensure your menu is up to date, including when items are out of stock to reduce the likelihood of “missing” items.
Label orders with the customer’s name and/or attach a printed ticket to the order to help ensure Dashers deliver the right order.
Double check for modifications and special requests. Contact the customer directly for any clarifications.
Update pickup instructions. Provide clear instructions for Dashers, including where to park and if there is a special entrance or line they should use.
Set your kitchen status as Busy when things are especially busy so Dashers will have an accurate sense of when they should arrive to pick up their order.
Review customer feedback of your food and make note of any recurring trends you can address.
Go above and beyond by using packaging that ensures your food travels well, including instructions for reheating, or adding a note to thank customers for their support. Need packaging or other materials to improve the customer experience? Check out the DoorDash Store, your one-stop shop for to-go packaging, marketing materials, and more.