Learn about DoorDash's tech tools, including the Merchant Portal, DoorDash Tablet, Business Manager app, and POS Integration.

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United States, Canada & Australia

When to Use the Merchant Portal, DoorDash Tablet, Business Manager App, and/or Your POS Systems

How to Operate and Manage Your Store on DoorDash

DoorDash technology simplified. Learn exactly how and when to use your POS integration(s), the Business Manager app, Tablet, Merchant Portal, and more.

Technology

Learn essential Merchant Portal features to help increase sales and overall success on DoorDash

DoorDash Basics

Learn how to stand out from the competition and keep your customers satisfied

Stay Competitive

Explore everything you need to know to master your DoorDash Tablet.

Tablet

Support your customers better. Offer delivery, pickup, and online ordering today.

Grow your business on the DoorDash platform

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I'm a Merchant...

Everything you need to know about DoorDash merchant setup. Learn how to log in to the DoorDash Merchant Portal, contact DoorDash merchant support, and more.

New features to offer a smoother and more efficient DoorDash Merchant Tablet experience.

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Global

4 New Tablet Features: Making it Easier to Manage Your Orders

Strategies to grow your business in 2024.

Merchant Digest - Jan : Feb 2024

United States, Australia & New Zealand

How to Use DoorDash Insights to Improve Your 2024 Strategy

Based on your feedback, we’ve launched new features to help your team. 

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Fall 2023 Updates: 5 New Features Your Team Can Start Using Today

With the busiest days for delivery right around the corner, now’s the time to prepare.

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3 Tips to Minimize the Impact of Staffing Shortages During the Busy Holiday Season

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4 Tips to Grow Your Sales in Fall 2023

Learn how to get started, set up your store, and begin taking orders in no time.

Get Started on DoorDash

How to Get Started on DoorDash

Everything you need to know about accessing your account, finding your password, adding new users and more.

Merchant Portal - Logging In

How to Log In to the Merchant Portal

Your team is an integral part of your business — which is why we want to help you set them up for success. In this article, we’ll cover the basic skills your staff needs, including how to accept and process orders, address common problems and follow best practices.

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How to Quickly Train Your Team to Use DoorDash

Learn the basics of navigating the Merchant Portal and where to find the different sections you’ll need to manage your store.

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How to Navigate the Merchant Portal

By following these simple steps, you can ensure your customers have access to key information about your restaurant that will encourage them to order from your store time, and time again.

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Set Up for Success: How to Go Live

You can contact support via email, within the Merchant Portal, or by phone. Getting support via the Merchant Portal is ideal for account issues like menu updates, banking/deposit complications and portal login difficulties. 

Contact DoorDash Merchant Support

How to Contact DoorDash Merchant Support

Everything you need to know about how to get started setting up your store on the Merchant Portal, like adding your restaurant address, phone number, and store hours.

Merchant Portal Store Essentials

How to Set Up All Your Store Essentials on DoorDash

Find out which menu updates you can make through DoorDash and when you’ll need to contact your integration provider for updates or support.

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How to Manage Your Menu and Store Hours for Your DoorDash Integration

Everything you need to know about how to set up your banking information on the Merchant Portal to receive DoorDash payments. 

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Set Up Your Restaurant's Banking Information

Understanding how Marketplace Facilitators play a role in filing your taxes.

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US Merchant Marketplace Facilitator FAQ

Everything you need to know about how to set up your financial information on the Merchant Portal, like activating daily payouts, getting paid for cancelled orders and downloading your monthly statement. 

DoorDash Merchant Portal Financials

How to Add Financial Information on the Merchant Portal

Using a DoorDash Merchant tablet is easier than ever.

Access Your Tablet

How to Access Your DoorDash Tablet

Learn how to set up your DoorDash Merchant Tablet to start receiving orders and grow your store.

Set Up Your Tablet

How to Set Up Your DoorDash Tablet

We want to help ensure managing your restaurant is as smooth as it can be. One of the ways we do that is by integrating with your POS (point-of-sale) system.

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POS Integration Overview

Find out how to integrate your POS system with DoorDash so you can start receiving all of your orders in the same place. 

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How to Integrate your POS with DoorDash

Choosing the right order protocol for your business could help increase efficiency. 

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How to Switch Your Order Protocol on DoorDash

Everything you need to know about how to add items to your menu, edit items and options, as well as how to temporarily deactivate them.

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How to Add Menu Items and Descriptions in the Merchant Portal

Learn how to add and adjust your DoorDash menu prices, taxes, and more.

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How to Edit Your DoorDash Menu Prices

Learn how to add your logo, photos and other ways to show off your menu and increase sales.

Menu Photography Best Practice

How to Add Photos to Your Menu in the Merchant Portal

Everything you need to know about how to edit items, modifiers and options on the Merchant Portal to provide your customers with more options. 

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How to Add Modifiers to Your Menu on the Merchant Portal

Learn how you can prepare your DoorDash orders and manage them live, including updating your pickup instructions, fulfilling an order, and canceling a live order.

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How to Manage DoorDash Orders

Learn how to manually or automatically receive orders through your tablet.


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How to Receive Orders on Your DoorDash Tablet

Now you can easily adjust an order using your DoorDash Tablet.

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How to Adjust Existing Orders Using Your DoorDash Tablet

Learn how you can review your order history, provide delivery feedback and dispute an error charge – all on the Merchant Portal.

Merchant Portal - View Orders

How to View Your DoorDash Orders

Learn how to leverage data in the Merchant Portal to increase sales and provide a better customer experience.

Merchant Portal - Reporting

How to Utilise DoorDash Reporting

Learn why orders are canceled and how to submit any DoorDash disputes.

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Viewing your Canceled Orders on DoorDash

Learn why you received a charge, where to find these charges in the Merchant Portal, and how to dispute a DoorDash charge.

Learn how to get a DoorDash Merchant refund.

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How to Understand Error Charges and Dispute a DoorDash Charge

Some order cancellations are outside of your control. Here are tips for minimizing the ones you can control.

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How to Prevent Avoidable Cancellations

Strategies for tackling the challenges of inflation head-on.

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August 2023 Merchant Digest: How to Combat Rising Prices

Discover how to avoid long Dasher wait times, improve your customer experience, and make your orders faster and more efficient.

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How to Reduce Avoidable Wait Time

How to reduce issues with your delivery orders.

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Tips to Avoid Missing or Incorrect Items

Keep tabs on your store with the Business Manager app.

DoorDash Business Manager App for Merchants

How to Download and Use the Business Manager App

Learn how to manage your store through your tablet.

Manage Your Store on Your Tablet

How to Manage Your Store Through Your DoorDash Tablet

Learn how downtime can impact your bottom line. 

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How to Improve Your Restaurant’s Downtime

Learn what causes temporary deactivations and what to do if your store is marked temporarily closed. 

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How to Avoid Temporary Deactivations and Reactivate Your Store

Transfer your restaurant, along with the Store ID, and store information to the new owners.

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How to Change the Owner of Your Restaurant on DoorDash

Get noticed by new customers and drive more orders with in-app ads and promotions.

DoorDash Attract New Customers

How to Attract New Customers with DoorDash

Learn how to grow your business and attract new customers with DoorDash marketing.

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Marketing 101: How to Use Ads & Promos

Tips to optimize your Ads and Promotions.

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How to Get the Most Out of DoorDash Ads & Promotions

Learn how to update your menu to provide your customers with a better experience, ease the burden on your kitchen, and drive customer loyalty and growth.

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11 Tips to Design a High Performing DoorDash Menu

In this step-by-step guide, we share strategies for improving customer experience — both for your existing customers and new ones.