There can be a lot of daunting decisions that come along with starting delivery. The restaurant owner has to choose which delivery company to partner with, what to include on their menu, and how to price their items. Although still important, many of these decisions are minute details. However, there is one that will continuously impact the day to day operations of the restaurant itself: the order protocol.
Order protocol is the way in which a restaurant receives orders from a third party delivery company. At DoorDash, restaurants have four options for their order protocol. Here’s a breakdown:
→ The tablet: The tablet interface is easy to use, and provides the restaurant operator with many benefits that make running a delivery business easy. The tablet allows the restaurant operator to manage in real-time the menu that appears on the DoorDash app. They can:
The tablet also automatically improves the operations of your restaurant by:
The tablet option is $5 per week, and we send the tablet directly to the restaurant. There is an option to add a printer (for $3.15 extra per week) to your order POS, allowing restaurants to have a physical receipt corresponding to each order.
→ Email: Restaurant owners can choose to have all of their orders emailed to an address of their choosing. We call after each order is placed in order to confirm that it has been received. This option is free.
→ Fax: All orders will be received and printed out via fax machine. This protocol is used by restaurant owners who want a large print out of every order. This option is free.
→ POS Integration: DoorDash can also integrate with select POS systems that a restaurant is already using.
Email and fax are totally valid order protocol options, however, DoorDash highly recommends the tablet option because it streamlines the ordering process, making it efficient and consistent. Plus, the tablets allow restaurant managers to own their delivery business in real time instead of having to reach out to support whenever they want to make a change.
Making delivery decisions doesn’t have to be difficult! Restaurant managers should choose protocols that suit their restaurant the best. Restaurants don’t have to change in order to do delivery--delivery can integrate seamlessly into what is already there.